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Goodhair's Buddy is Mad

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  • Goodhair's Buddy is Mad

    I've been trying to follow up with a "good" customer to get the lien card for his vehicle loan. The state has been slow to process and send out new car titles on purchases, so it wasn't that much of a surprise when after more than 3 months, we hadn't gotten the lien card. I called back in December. He hadn't gotten the title yet. So I waited patiently.

    But today, I left him a voicemail on his cellphone and got an angry call back:

    I'm "blowing up your phone"? I last called you 2 weeks ago, and you didn't respond. I called you a month before that, and you hadn't received the title to your car yet, so I gave you some time before I called again. Now you're saying you've got the title (the dealership sent it to you directly, you say), but for some reason, the bank isn't listed as lienholder. Maybe it's because you neglected to give the dealership the grant form we gave you to give to them. Maybe they just neglected to process the lien. Either way, it's not my fault that we're not listed.

    Oh, you're threatening to get a loan with a different bank and pay this one off? It's "mostly paid off" anyway? Ha. Go ahead and get a loan for $5,000 to pay this one off. If you weren't Goodhair's friend, I wouldn't care about losing you as a customer. And you've only paid down about 1/3 of the loan. That's not "mostly paid off." You want to change it to an unsecured loan? That dollar amount is above our guidelines for unsecured loans, I can't do it.

    Now you're saying we should come pick up the vehicle? Why would we want it? We want you to send us the title, which you now have, so we can get listed on it as lienholder. That's all. Just drop the damned thing in the mail. You will? Great. Thanks. That's all I wanted. -_-

    This is why I always have the customer sign a second copy of the grant form, so we have an original in the file when they (almost inevitably) don't give it to the dealership to file when transferring the title. I always put the check for the seller or dealership in an envelope with the grant form, so it doesn't get "lost," but it often still does.
    "I look at the stars. It's a clear night and the Milky Way seems so near. That's where I'll be going soon. "We are all star stuff." I suddenly remember Delenn's line from Joe's script. Not a bad prospect. I am not afraid. In the meantime, let me close my eyes and sense the beauty around me. And take that breath under the dark sky full of stars. Breathe in. Breathe out. That's all."
    -Mira Furlan

  • #2
    Wow. Trying to get a new loan from another bank to pay off this loan. Isn't that as foolish as trying to play payday loans against each other? Eventually, you lose control and the full bill comes due.
    Customers should always be served . . . to the nearest great white.

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    • #3
      Bouncing debt around isn't so bad/spooky once or twice. The warnings start going up about the second bounce in a short time, I'd think.
      Of course, the OTHER bank isn't likely to want to deal with some nitwit trying to refinance because the current bank actually wants the agreed upon collateral in hand instead of playing stupid games. (a warning all by itself, really) After all, he's not likely to have a Goodhair... err, 'good buddy' working at that other bank, that will just waive off all those pesky requirements and check-ups.

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      • #4
        I'm betting he thought he could put it off long enough that you'd just forget about it and then you couldn't put the lien on the car. Then he would be shocked when you would end up calling him and saying that seeing as he didn't bring the title in, he had 60 days to pay the entire amount owed.

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        • #5
          I don't think he was actually going to try to get a loan from a different bank. I'm pretty sure that was a bluff. If he were going to pay off the loan, I'd expect he could just pay it off with one-month's worth of income (he makes low 6 figures) and be just fine.

          But he's also the sort of person who should have tons of money, but then takes out loans every few months for a couple thousand dollars, then pays them off in a month or two.
          "I look at the stars. It's a clear night and the Milky Way seems so near. That's where I'll be going soon. "We are all star stuff." I suddenly remember Delenn's line from Joe's script. Not a bad prospect. I am not afraid. In the meantime, let me close my eyes and sense the beauty around me. And take that breath under the dark sky full of stars. Breathe in. Breathe out. That's all."
          -Mira Furlan

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          • #6
            Childishness at management level: "Don't bother me, just get it done!"


            There's a doll that looks like Daddy, he's a funny little man.
            Pull the string and ask for money: There's a dollar in his hand!
            -- Frank Zappa
            I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
            Procrastination: Forward planning to insure there is something to do tomorrow.
            Derails threads faster than a pocket nuke.

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            • #7
              Quoth Ghel View Post
              takes out loans every few months for a couple thousand dollars, then pays them off in a month or two.
              You've probably heard this a few times, but for the rest of the readers, a story I heard from my grandfather, a retired accountant...

              Man walks into a bank in Manhattan. He tells the loan officer, "I'm going to Europe for a few weeks, and want to borrow $15K." They ask him, "Do you have an account at the bank?"

              He says "No."

              They ask him "Do you have any kind of collateral?"

              He says, "Well, I have my new Lincoln parked outside."

              They send someone out to check out the car, it's worth easily twice what he's asking to borrow. They write up the loan, he hands over the keys, they count out the cash and send a driver to take the car and store it for the customer.

              Three weeks later, he comes back to the bank. "I'm ready to pay off my loan."

              They figure it up. $15,000 at 6% interest per year, times 0.0573 years, lessee, that comes out to . . . $51.92 in interest. He hands them back the cash and writes a check for the interest.

              While they're waiting for the driver to get the car back out of storage, the loan officer asks him, "You know, I know it's none of my business, but those look like the same bills we gave you three weeks ago. Also, I called my buddy at $OTHER_BANK and he said you have quite a lot of money on deposit there. You didn't need this loan in the first place, so why did you come in for it?"

              Guy takes his keys back and says, "Where you gonna park a Lincoln in Manhattan for three weeks for fifty bucks...?"

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