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You stole my shoes! (some language)

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  • #1

    You stole my shoes! (some language)

    Need... to.... kill.... rising....

    So I get a call about... oh... 45 seconds ago. This woman tells me she's been calling daily trying to find her expensive black pumps in one of the rooms. "Everyone" keeps telling her they would look into the matter, check the lost and found and check with the house keepers. We've done that. No Black Pumps. The last set of black heels we found was well over two months ago and they're still here. Whatever.

    So the conversation is very much like this: *deep breath now*

    Me: Lovely chipper desk slave
    SW: Beast of Burden
    [blah blah] is my comments/thoughts to myself.

    Me: Good morning! Thank you for calling <Work>, this is EQ, how can I help you?
    SW: (begin tirade) I've trying to find my shoes I left there[3/8 is the listed checkout date]! I've been calling everyday since I got home! [Bitch, I've worked every day since you checked out; no word from you.]
    Me: Okay, Ma'am, what do they look like and I'll check.
    SW: Black! With a strap!
    [searching...]
    Me: [I think I found them] Flats?
    SW: No! They're pumps!
    Me: One moment, please.
    [searching... no pumps. meanwhile, she's still bitching on the phone]
    SW: I wore them to a wedding! They're black with a strap and were in plain sight in the room!
    Me: I'm sorry Ma'am, I don't have....
    SW: (interupts, which makes me mad) The housekeeper stole them!
    Me: Ma'am, my housekeepers are very good about turning in found items, they would not keep your shoes.
    SW: You stole them! And I expect to be compensated for them! What are you going to do about it?!
    Me:[I stole your pumps?! How, in my sleep?!] Okay, fine, I will look for them myself; give me your number so I can call you whether I find them or not.
    SW: This is my HOME [all but screams this] number! xxx.xxx.xxxx, and this is my CELL Number! xxx.xxx.xxxx! My CELL will be on ALL DAY. [neither number matches the number on the folio]
    Me: Thank you.
    *disconnect and down goes the phone, startling a guest standing in front of me.*
    Me:... she said I stole her shoes.
    Guest: Well, she's a mean one.

    That just really gets to me. Saying I stole her crappy shoes. Then accusing my hard working staff!? What a witch! Too bad my boss isn't here, I would of had him dealt with her.
    Ridiculous 2009 Predictions: Evil Queen will beat Martha Stewart to death with a muffin pan. All hail Evil Queen! (Some things don't need elaboration.....) -- Jester

    Ridiculous 2010 Predictions: Evil Queen, after escaping prison for last years prediction, goes out and waffle irons Rachel Ray to death. -- SG15Z

    Ridiculous 2011 Prediction: Evil Queen will beat Gordon Ramsay over the head with a cast-iron skillet. -- FireHeart
    Tags: None
  • #2
    I had one of those back when I worked the front desk. Woman left a pair of shorts and went so far as to send the hotel a bill for them. She called to ask if we got the bill, I told her yes, it was on the managers desk but he wouldn't be doing anything about it..... remember that registration slip you signed? It states right under your signature that the hotel is not responsible for left behind items.

    She didn't like that.

    "You'd feel a Hell of a lot better if you'd just rip into the occasional customer."
    ~Clerks

    Comment

    • #3
      Quoth SuperB View Post
      I had one of those back when I worked the front desk. Woman left a pair of shorts and went so far as to send the hotel a bill for them. She called to ask if we got the bill, I told her yes, it was on the managers desk but he wouldn't be doing anything about it..... remember that registration slip you signed? It states right under your signature that the hotel is not responsible for left behind items.

      She didn't like that.
      Wait, really? *checks*

      ZOMG! You're right~! SuperB, you're a wonderful, wonderful person! It says, right on the reg. card - and I quote!

      NOT RESPONSIBLE FOR ACCIDENTS OR INJURY TO GUESTS, OR FOR THE LOSS OF MONEY, JEWELRY OR VALUABLES OF ANY KIND BY FIRE OR THEFT.
      Wow. I've worked for hotels for three years and completely forgot about the loopholes! I'm such a bad person.

      -EQ
      Ridiculous 2009 Predictions: Evil Queen will beat Martha Stewart to death with a muffin pan. All hail Evil Queen! (Some things don't need elaboration.....) -- Jester

      Ridiculous 2010 Predictions: Evil Queen, after escaping prison for last years prediction, goes out and waffle irons Rachel Ray to death. -- SG15Z

      Ridiculous 2011 Prediction: Evil Queen will beat Gordon Ramsay over the head with a cast-iron skillet. -- FireHeart

      Comment

      • #4
        We had a woman similar to that back at a resort I once worked at. She had left her sweater in a bar and it had subsequently disappeared. She called and harassed the lost and found department the whole weekend she was there. The lady was convinced that one of the employees had stolen it.


        The woman would spend the next couple of days after she left, calling and demanding compensation over the loss of her sweater. The sweater she was dumb enough to leave behind in a public place.
        My Horror Blog

        Cinemania

        Comment

        • #5
          I had a woman call the front desk asking for the "Hotel Detective" to come to her room. We have 100 rooms and we're in a town of 6,500 people in the middle of nowhere, Wyoming. But, since by that point I was a front desk clerk, house keeper, and IT person for the hotel, I figured I'd be a detective as well. I went to her room, and the upset woman told me someone had STOLEN her gold necklace, and it must have been a housekeeper... I told her I would look into it, and maybe she should look around again to see if it was misplaced? A suggestion at which she firmly scoffed; obviously, her necklace had been STOLEN.

          I hadn't been back at the desk for five minutes when she called to tell me she had found the necklace in her purse, where she had put it the night before and forgotten about it.

          Comment

          • #6
            Quoth Evil Queen View Post
            Wait, really? *checks*

            NOT RESPONSIBLE FOR ACCIDENTS OR INJURY TO GUESTS, OR FOR THE LOSS OF MONEY, JEWELRY OR VALUABLES OF ANY KIND BY FIRE OR THEFT.

            -EQ
            Ours say exactly the same thing; I wonder if we use the same software.

            Comment

            • #7
              See I saw the title, I read the woman's comments, and I immediately went to green skin, broom, pointy hat.

              I didn't know that the Wicked Witch of the West went to weddings. ^_^

              Comment

              • #8
                Quoth SuperB View Post
                I had one of those back when I worked the front desk. Woman left a pair of shorts and went so far as to send the hotel a bill for them. She called to ask if we got the bill, I told her yes, it was on the managers desk but he wouldn't be doing anything about it..... remember that registration slip you signed? It states right under your signature that the hotel is not responsible for left behind items.
                "Yeah, we got your bill. Thanks for sending us that. We were running low on toilet paper."
                Knowledge is power. Power corrupts. Study hard. Be evil.

                "I never said I wasn't a horrible person."--Me, almost daily

                Comment

                • #9
                  Quoth Evil Queen View Post
                  NOT RESPONSIBLE FOR ACCIDENTS OR INJURY TO GUESTS, OR FOR THE LOSS OF MONEY, JEWELRY OR VALUABLES OF ANY KIND BY FIRE OR THEFT.

                  Wow. I've worked for hotels for three years and completely forgot about the loopholes! I'm such a bad person.

                  -EQ
                  Hope you have fun with that if she calls back.
                  "Honestly officer, he asked for a shot and I gave him one. Why do you need the handcuffs?" - MannersMakethMan

                  Comment

                  • #10
                    NOT RESPONSIBLE FOR ACCIDENTS OR INJURY TO GUESTS, OR FOR THE LOSS OF MONEY, JEWELRY OR VALUABLES OF ANY KIND BY FIRE OR THEFT.
                    Loophole in that!

                    It says fire or theft but not the stupidity of the customer for being absent minded and leaving them somewhere.



                    Who wants to bet that the lady will bring that point up?
                    I am the nocturnal echo-locating flying mammal man.

                    Comment

                    • #11
                      Quoth RayvenQ View Post
                      Loophole in that!

                      It says fire or theft but not the stupidity of the customer for being absent minded and leaving them somewhere.



                      Who wants to bet that the lady will bring that point up?
                      ........but she said "YOU STOLE THEM" which means it would fall under the theft portion.

                      Hoisted by her own petard if you will.
                      "You know, there are times when it's a source of personal pride not to be human." - Hobbes

                      Comment

                      • #12
                        Quoth outsdr View Post
                        Ours say exactly the same thing; I wonder if we use the same software.
                        Funny thing about those clauses: most of the time they are unenforceable.

                        I know that in California, if a contract cannot be negotiated, it is invalid.

                        With a hotel, it might stand, since you are dealing with a person face to face. But with hotel parking slips, the bit on the back that says "not responsible for..." isn't worth the ink used to print it. Except that it keeps people who don't know any better from doing anything.

                        ^-.-^
                        Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

                        Comment

                        • #13
                          Quoth SuperB View Post
                          the hotel is not responsible for left behind items.
                          Lemme guess, the lady probably just packed up her things and left the room without double checking the room first before leaving .... you know, 'cause that would be the logical thing to do ....

                          Hell, my husband and I double, even triple check the room (and cleaning up the room helps) before shutting the door. We get paranoid about leaving anything behind in a room ...
                          This area is left blank for a reason.

                          Comment

                          • #14
                            Quoth karma_gypsy View Post
                            Lemme guess, the lady probably just packed up her things and left the room without double checking the room first before leaving .... you know, 'cause that would be the logical thing to do ....
                            That's how Mum left a perfectly good set of flannel jammies....she still misses those jammies.

                            Hiiiiiiiii, Sister-Chan!
                            Last edited by protege; 03-17-2008, 05:50 PM. Reason: fixed the quote tag :)
                            Now a member of that alien race called Management.

                            Yeah, you see that right. Pink. Harness.

                            Comment

                            • #15
                              Quoth Evil Queen View Post
                              SW: I wore them to a wedding! They're black with a strap and were in plain sight in the room!
                              Something is wrong with her story, i just can't figure out what.

                              SC
                              "...four of his five wits went halting off, and now is the whole man governed with one..." W. Shakespeare, Much Ado About Nothing Act I, Sc I

                              Do you like Shakespeare? Join us The Globe Theater!

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