I work for Big Red U.S. Wireless Company in my local mall as a temporary greeter. This involves me carrying an iPad and walking the store talking to people and checking them into our line. Many people hate BRUWC because of it but it helps to control the crowd and make sure that everyone gets a turn. Sometimes it's fun being able to call out line jumpers.
Fun fact 1: I was diagnosed in May with 2 personality disorders, one of which is Anxiety Personality Disorder*.
Fun fact 2: I am American but have parents who primarily speak French at home; therefore I have a slight accent.
Our story takes place on a busy, crowded Sunday morning. Cue panic attack type symptoms and me trying desperately not to come unglued. I checked in a guy and told him there were "a couple" people in line ahead of him, meaning 3-4. There were already 4 people at the counter being helped plus the 4 in line ahead of him. Guy (let's call him R) sees the wait, sees the list on my iPad (at my store we do not have a screen on the wall that shows the line, I show my iPad to whoever asks), grumbles and then goes to stand in a corner.
40 minutes goes by, I'm trying to check in with everyone and reassure them that oh yes BRUWC is sorry about the wait but these guys will be with you as soon as they can, please be patient. I get to R and R is upset.
R:"How many are there in line ahead of me?"
Me:*checks* "Uhm, just two at the moment"
R:"THIS IS RIDICULOUS! I HAVE BEEN STANDING HERE FOR 40 MINUTES WAITING FOR SOMEONE TO HELP ME AND YOU TELL ME THERE ARE TWO PEOPLE IN LINE AHEAD OF ME? YOU SAID THAT THERE WERE A COUPLE 40 MINUTES AGO! A COUPLE MEANS TWO! DO YOU KNOW THE DIFFERENCE BETWEEN 'A COUPLE' AND 'A FEW'?"
Me: *stares, unblinking, trying to keep self calm. Breathe. Breathe. Breathe...*
R: "WHY DO THEY HIRE PEOPLE LIKE YOU WITH ACCENTS? JESUS CHRIST! I AM GOING TO MAKE A COMPLAINT ABOUT YOU!!!"
Me: *breathe. Breathe...no. This isn't working, tears are coming, must not lose it, must not lose it...run to the bathroom!*
Had myself a few minutes in peace trying to calm myself and stop crying before I went back out to be cheerful and sparkly like BRUWC wants me to be. By the time I got out, R was at the counter grumbling at whoever was helping him. A week later we got a report from R saying how the two who helped him were very nice and professional. Yet there was no mention of me. How strange.
*The other disorder is rather commonly stigmatized so please don't ask. However I am getting treatment for both of them and am making great progress because I am motivated to help myself.

Fun fact 1: I was diagnosed in May with 2 personality disorders, one of which is Anxiety Personality Disorder*.
Fun fact 2: I am American but have parents who primarily speak French at home; therefore I have a slight accent.
Our story takes place on a busy, crowded Sunday morning. Cue panic attack type symptoms and me trying desperately not to come unglued. I checked in a guy and told him there were "a couple" people in line ahead of him, meaning 3-4. There were already 4 people at the counter being helped plus the 4 in line ahead of him. Guy (let's call him R) sees the wait, sees the list on my iPad (at my store we do not have a screen on the wall that shows the line, I show my iPad to whoever asks), grumbles and then goes to stand in a corner.
40 minutes goes by, I'm trying to check in with everyone and reassure them that oh yes BRUWC is sorry about the wait but these guys will be with you as soon as they can, please be patient. I get to R and R is upset.
R:"How many are there in line ahead of me?"
Me:*checks* "Uhm, just two at the moment"
R:"THIS IS RIDICULOUS! I HAVE BEEN STANDING HERE FOR 40 MINUTES WAITING FOR SOMEONE TO HELP ME AND YOU TELL ME THERE ARE TWO PEOPLE IN LINE AHEAD OF ME? YOU SAID THAT THERE WERE A COUPLE 40 MINUTES AGO! A COUPLE MEANS TWO! DO YOU KNOW THE DIFFERENCE BETWEEN 'A COUPLE' AND 'A FEW'?"
Me: *stares, unblinking, trying to keep self calm. Breathe. Breathe. Breathe...*
R: "WHY DO THEY HIRE PEOPLE LIKE YOU WITH ACCENTS? JESUS CHRIST! I AM GOING TO MAKE A COMPLAINT ABOUT YOU!!!"
Me: *breathe. Breathe...no. This isn't working, tears are coming, must not lose it, must not lose it...run to the bathroom!*
Had myself a few minutes in peace trying to calm myself and stop crying before I went back out to be cheerful and sparkly like BRUWC wants me to be. By the time I got out, R was at the counter grumbling at whoever was helping him. A week later we got a report from R saying how the two who helped him were very nice and professional. Yet there was no mention of me. How strange.
*The other disorder is rather commonly stigmatized so please don't ask. However I am getting treatment for both of them and am making great progress because I am motivated to help myself.

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