Guest: Dave, I booked a villa but the pictures dont give me a good enough sense of the location
Me: what do you need to know?
Guest: well what surrounds the building?
Me: it is near a beach path
Guest: what, you cant be more descriptive than that?
Me: what do you want to know?
Guest: I mean is it a gravel beach path or concrete, what are we talking about here? Is the beach path surrounded by grass and if so, what kind of grass?
Me: I am not really sure
Guest: and that's it....you arent going to offer to find out?
Me: hang on
I come back pretending to check
Me: ma'am nobody knows
Guest: I dont understand that...dont people ask these questions before they come down there?
Me: no, not really
Guest: OK well I am also noticing that there is a tree near that building and I need to know how often that tree is pruned
Me: I am not sure
Guest: well thats strike two.....Dave, you're not impressing me
Me: I am very sorry
Guest: am I just asking silly questions here?
Me: no ma'am not at all (yea right)
Guest: well I need a better description, Dave, it is very important to me, ok...(she starts crying) I know it's not important to you but we have saved for 5 years for this vacation and the thought that it wont be perfect is too much to bear....I'd die, Dave. I have no mental picture and it worries me. I need someone to gice me a better feel for this place or I wont sleep tonight. This is my vacation and its just too important.
Me: hang on
The manager actually went down there and had to take 47 pictures of the complex (I am not kidding) before this lady was finally satisfied. Uggggg
Me: what do you need to know?
Guest: well what surrounds the building?
Me: it is near a beach path
Guest: what, you cant be more descriptive than that?
Me: what do you want to know?
Guest: I mean is it a gravel beach path or concrete, what are we talking about here? Is the beach path surrounded by grass and if so, what kind of grass?
Me: I am not really sure
Guest: and that's it....you arent going to offer to find out?
Me: hang on
I come back pretending to check
Me: ma'am nobody knows
Guest: I dont understand that...dont people ask these questions before they come down there?
Me: no, not really
Guest: OK well I am also noticing that there is a tree near that building and I need to know how often that tree is pruned
Me: I am not sure
Guest: well thats strike two.....Dave, you're not impressing me
Me: I am very sorry
Guest: am I just asking silly questions here?
Me: no ma'am not at all (yea right)
Guest: well I need a better description, Dave, it is very important to me, ok...(she starts crying) I know it's not important to you but we have saved for 5 years for this vacation and the thought that it wont be perfect is too much to bear....I'd die, Dave. I have no mental picture and it worries me. I need someone to gice me a better feel for this place or I wont sleep tonight. This is my vacation and its just too important.
Me: hang on
The manager actually went down there and had to take 47 pictures of the complex (I am not kidding) before this lady was finally satisfied. Uggggg
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