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An open letter to hotel guests

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  • An open letter to hotel guests

    The security of our guests is of the upmost importance. For this reason we check ID of anyone who comes to the desk and asks for a key to a room. Because of this I have been yelled at, swore at and just plain threatened when I refuse to issue a key to someone.

    We simply need to see the registered guest standing in front of us with ID that matches the name on the room. There are way too many things that could happen if we don't ensure your safety.

    No, I will not make a key for the father of the bride so he can go into the room to put away presents. It is not his room (even if he pays for it)

    I will not give your 16 year old child a key if you are registered. You signed for the room so don't send your son for a key. Get off your lazy ass and come to the desk yourself.

    I will not give a key to anyone else (even if the last name is the same) You must verify with me it is ok to give that person a key. (what if it is your ex-husband there to do you harm) - don't say that would never happen because it nearly did at one hotel I worked at.

    Your drunk roommate will not get a key either unless you have both registered your names with the front desk. We have no way of knowing for sure if he is truly in the room or someone looking to rob your room.

    We front desk people are charged with guarding your safety. No amount of yelling or screaming is going to change that. We would rather be yelled at by a moron like you than give a key to someone without checking. We would surely feel bad if someone was given a key to your room without permission and went ahead and ended your life.

  • #2
    But I want a key.

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    • #3
      Before I retired, the Navy would sometimes send me for periods of time to be trained, in places where there were no bases to house me. I've spent weeks in hotel rooms, very year. On one memorable occasion, I spent almost 2 months in a hotel.

      When this happens to you, you sort-of begin to develop an insight into hotel workers, and the things that are happening in your 'temporary home(s).'

      I've seen so much rude and entitled behavior on the part of other guests. I've seen spouses act badly toward hotel staff, and the other spouse just going along with it. I belong to the group of people who think that who you are when you treat service staff, is who you really are, and I can imagine that they must deserve each other.

      Since I've retired, I've kind-of gone back to being more of the introvert that I once was, when I was younger. I think part of this is because I see so much that is bad in people, now that I have more time to just 'observe,' and Id rather have no part of it.
      Who hears all your prayers? Why, the NSA, of course!

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      • #4
        We all know the ones who dont' see a problem with "making just one little exception" to a rule would be at your throat with a battalion of lawyers if that exception they wanted got them injured.
        - They say nothing good happens at 2AM, they're right, I happen at 2AM.

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        • #5
          Quoth figgyx View Post
          No, I will not make a key for the father of the bride so he can go into the room to put away presents. It is not his room (even if he pays for it)
          That sounds kind of creepy to me.

          Quoth figgyx View Post
          I will not give a key to anyone else (even if the last name is the same) You must verify with me it is ok to give that person a key. (what if it is your ex-husband there to do you harm) - don't say that would never happen because it nearly did at one hotel I worked at.
          I vaguely recall a thread like that.
          I'm trying to see things from your point of view, but I can't get my head that far up my keister!

          Who is John Galt?
          -Ayn Rand, Atlas Shrugged

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          • #6
            I go through the same thing with verification for callers calling in on their credit card. I have to verify information and if it doesn't get verified then they don't get serviced. Like I said in another thread about passwords. If you put it on there, then you have to verify it later. But I get so many people yelling at me over the pain in the ass it is to have all this stuff verified. Well ok next time I'll just let any one access your account and get your personal info so they can steal your identity or maybe order a new card at their address so they can charge up a storm, how's that?
            https://www.youtube.com/user/HedgeTV
            Great YouTube channel check it out!

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            • #7
              Quoth figgyx View Post
              You must verify with me it is ok to give that person a key. (what if it is your ex-husband there to do you harm) - don't say that would never happen because it nearly did at one hotel I worked at.
              That is how a former colleague of mine was murdered by her spouse, weeks after she left him and hundreds of miles from where she had lived.

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              • #8
                Question, though - what happens if a guest locks their wallet in the room? If you run down the hall to the vending machine or something without your key or your wallet, how do you get back into your room to retrieve it?

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                • #9
                  Quoth Cai1987 View Post
                  Question, though - what happens if a guest locks their wallet in the room? If you run down the hall to the vending machine or something without your key or your wallet, how do you get back into your room to retrieve it?
                  I would ask for a guard to come with me and let me into the room where I can retrieve my wallet and show him my driver's license to prove that I'm really me.

                  You hotel workers, would that work?
                  It's never happened to me before, but it sounds like something I'd do.

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                  • #10
                    If the Id is in the room I make the key and walk down with the guest. I do not hand them the key until they can show me the ID. Sometimes I will ask a guest to sign a piece of blank paper. If the signature matches the one we have on file I will make that person a key - it is hard to exactly duplicate a signature.

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                    • #11
                      I must be an outlier. While I have always had to show ID to check into a room, AND on the times my sweetie has come to visit when I'm out of town, he has to show ID and wait until someone calls me for the OK, I have never been asked for ID when I've locked myself out. Sadly, I am a pro at locking myself out of my room.

                      I have never been asked for ID and nobody has ever walked me to my room to look at it. I've never signed a blank piece of paper.

                      I hear the door shut and click behind me, mentally chew myself out and go straight to the front desk to apologize and ask for a new key. Name and room number is all that's ever been asked.

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                      • #12
                        I had to have a security guard escort me up to the room I was staying in so I could show them my ID to prove I'd been in the room before I'd locked myself out.

                        I was barefoot and had to explain to the poor clerk that I was there for my (then) boyfriend's cousin's wedding. I had no idea who paid for the room. Everyone else was still at the reception (getting very drunk, I'd gone back to the room to read). I'd stepped out to get a soda and had forgotten that I'd taken the key out of my pocket. x_x The clerk was very confused for a bit before they decided to send someone up with me.

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