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Yesterday evening, maybe around 5PM or so. An audit is triggered on a woman with an overflowing cart on SCO. I go over, say hi, the usual. She's acting a bit jumpy and right off gets a bit belligerent. OK, that happens sometimes....but something right away tells me I'm not letting this one go.
When an audit is triggered, the scan-gun displays the order total. $180-something. I glance at the cart...at least ten FULL store reusable bags, all brand new. I have seen legit orders with full carts, but no way in Hades (even with 'new math') is that sub-$200. There's something off about the way the bags are arranged and packed as well.
I spy a LOT of meat and seafood in the bags on the bottom, and go for those. SC immediately gets more squirrelly, trying to push my hand away and saying "oh, this is on a different order, this is on another card" (why is everything in bags in the cart then?) "Can we hurry this up, I have someone waiting for me" while she's on the phone with someone (I hear her say "She says she needs to scan some random shit"...AHA I never told SC exactly what I was doing, so she's probably gotten away with this before).
Nearly a dozen items in a row don't scan (as in they were never scanned to begin with); all expensive meat, shrimp, can crabmeat, etc.
I tell SC that the scan-gun system is down and that I need to re-ring everything. She gets jumpier and tries to bully me into letting her go "This is bullshit, I have to leave [I bet you do], I have kids waiting in the car, etc etc bitch whine." Two of the burlier Produce guys are now lurking nearby. After a few rounds of this (and my making it clear that I was going to see the transaction completed), she leaves everything and bolts. I immediately push the cart over near the desk/out of the way and let Shithead and J know what happened.
J puts a register in training mode and starts to ring everything in. A few of us are just watching the total climb onscreen and the merch pile up on the register (both belts were full and I had to get a cart). Most of it is meat and seafood (all target items). I got one photo and either Shithead or J was recording everything.
The final grand total was just under $800; just a bit
over the felony threshold. The total actually scanned on the gun was the original $180-something. Shithead said that the only reason for the audit was that SC got greedy; she had originally scanned more, then voided $40-$50. If not for that void, she probably would have gotten away with it; overflowing carts isn't an uncommon sight with the scan-guns.
S in the deli remembered cutting some meat and cheese for the pair (other half was likely the one in the car), and Shithead tried to start in with "how come you didn't catch this?" I stepped in and said as long as the pair was cool about it (which they were) and didn't ask for the most expensive everything (which they didn't) there was no reason for S to suspect anything. I didn't recognize the SC with the cart, but as there are a few known 'teams' hitting us that doesn't mean much. She did use a loyalty card to get the scan-gun, so that may be able to be used to ID one of them.
Part of my 'reward' was staying 1.5 hours late to return most of the nonperishables (didn't mind, Shithead approved the hours and it was time-and-a-half). I would have stayed til 11 and done it all--I got the bulk of it done plus some other stuff--but I had a dog to get home to. Every department was hit.
I know I complain about not being paid enough to be LP, but this was ridiculously satisfying for some reason
When an audit is triggered, the scan-gun displays the order total. $180-something. I glance at the cart...at least ten FULL store reusable bags, all brand new. I have seen legit orders with full carts, but no way in Hades (even with 'new math') is that sub-$200. There's something off about the way the bags are arranged and packed as well.
I spy a LOT of meat and seafood in the bags on the bottom, and go for those. SC immediately gets more squirrelly, trying to push my hand away and saying "oh, this is on a different order, this is on another card" (why is everything in bags in the cart then?) "Can we hurry this up, I have someone waiting for me" while she's on the phone with someone (I hear her say "She says she needs to scan some random shit"...AHA I never told SC exactly what I was doing, so she's probably gotten away with this before).
Nearly a dozen items in a row don't scan (as in they were never scanned to begin with); all expensive meat, shrimp, can crabmeat, etc.
I tell SC that the scan-gun system is down and that I need to re-ring everything. She gets jumpier and tries to bully me into letting her go "This is bullshit, I have to leave [I bet you do], I have kids waiting in the car, etc etc bitch whine." Two of the burlier Produce guys are now lurking nearby. After a few rounds of this (and my making it clear that I was going to see the transaction completed), she leaves everything and bolts. I immediately push the cart over near the desk/out of the way and let Shithead and J know what happened.
J puts a register in training mode and starts to ring everything in. A few of us are just watching the total climb onscreen and the merch pile up on the register (both belts were full and I had to get a cart). Most of it is meat and seafood (all target items). I got one photo and either Shithead or J was recording everything.
The final grand total was just under $800; just a bit
over the felony threshold. The total actually scanned on the gun was the original $180-something. Shithead said that the only reason for the audit was that SC got greedy; she had originally scanned more, then voided $40-$50. If not for that void, she probably would have gotten away with it; overflowing carts isn't an uncommon sight with the scan-guns.S in the deli remembered cutting some meat and cheese for the pair (other half was likely the one in the car), and Shithead tried to start in with "how come you didn't catch this?" I stepped in and said as long as the pair was cool about it (which they were) and didn't ask for the most expensive everything (which they didn't) there was no reason for S to suspect anything. I didn't recognize the SC with the cart, but as there are a few known 'teams' hitting us that doesn't mean much. She did use a loyalty card to get the scan-gun, so that may be able to be used to ID one of them.
Part of my 'reward' was staying 1.5 hours late to return most of the nonperishables (didn't mind, Shithead approved the hours and it was time-and-a-half). I would have stayed til 11 and done it all--I got the bulk of it done plus some other stuff--but I had a dog to get home to. Every department was hit.
I know I complain about not being paid enough to be LP, but this was ridiculously satisfying for some reason
Nice collar Dreamstalker. I can understand how satisfying that bust can be. As you have this SC's contact info, can you get her banned?
)...it may not as SC didn't actually get away with anything. P, who historically is either indifferent or passive-aggressive, actually thanked me yesterday. Mom wants me to train the other SCO folks on what to look for...while I'm not LP, I can probably do it as "this is what frontend associates need to watch for with scan-gun orders" although a lot of it was just a nebulous 'something doesn't seem right' and playing it from there.
You yourself confirmed SC was trying to steal. We all know what happened, at the very least we should be allowed to look at the footage if this SC is known to LP (which it seemed like she was) so we know who/what to watch for and how to handle it.
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