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  • #1

    Vile woman

    This happened to my co-worker recently, a very nice girl who hasn't worked here long. She was extremely shaken up by this, I hesitate to call her, lady.


    She was helping the customer in our tiny little furniture department and she had a foreign accent which made it difficult for my co-worker to understand her. She was treating her like she was an idiot right from the get-go because of miscommunications. So she decided to by some piece of furniture, I don't recall what it was. She paid for it and my co-worker was wheeling it out to her car for her when she hit a bump and the item fell, breaking in some way.

    Co-worker: "I am so, SO sorry!!"

    Customer: "YOU BROKE IT!! You BROKE IT!! I can't believe you did that!! You BROKE IT!! I cannot BELIEVE you!!"

    Co-worker: (very near tears) "I'm so sorry, I can bring out the other one we have, it's identical."

    Customer: "NO, we're getting my money back!! YOU broke it!!! YOU did this!!!"

    At the service desk...."THIS girl BROKE this!!"

    The woman refused being brought a replacement, she just took her money, yelled about my co-worker some more, and then proceeded to return the grocery items she had purchased, which I later saw going to salvage instead of back on the shelves. My co-worker felt like garbage for the rest of the shift.

    Is there an edit button that I'm missing? I don't see one anymore.
    Last edited by EricKei; 08-10-2013, 06:41 PM.
    Tags: None
  • #2
    Re: the 'edit' button, I've noticed that lately too; it seems to be gone.

    As for the SC, all you can do is tell your coworker it was an accident, and accidents happen, and it's nobody's fault but the SC's that the SC was such a consummate bitch. The best defense in dealing with the public is to develop a hide like a rhinoceros, but that takes time.

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    • #3
      I agree with Pixilated it was an accident and that woman was just a bitch.
      ......../\
      ....../__\
      ..../\...../\
      ../__\../__\

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      • #4
        Edits are offline for a little while. Please pardon our dust ^_^;>

        Merged the posts.
        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
        Acts of Gord – Read it, Learn it, Love it!
        "Our psychic powers only work if the customer has a mind to read." - me

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        • #5
          Ouch. Completely unreasonable freakout on the customer's part there - especially returning her other stuff just to 'spite' you.
          Cheap, fast, good. Pick two.
          They want us to read minds, I want read/write.

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          • #6
            Quoth Ceir View Post
            Ouch. Completely unreasonable freakout on the customer's part there - especially returning her other stuff just to 'spite' you.
            And that there was an identical item available for replacement, and the customer hadn't even left the parking lot yet. It should have been, at the worst, "yes, you clumsy ****, get me the replacement." And even that would have been unnecessarily mean.

            Maybe it's a cultural thing?
            I will not be pushed, stamped, filed, indexed, briefed, debriefed, or numbered. My life is my own. --#6

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            • #7
              That woman was a nasty twat. If there was an identical replacement available, why not take it? Probably gets her jollies by making people cry. I hope she never comes back.
              When you start at zero, everything's progress.

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