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To explain, we have just had new credit card machines installed. Unlike with the previous ones, these ones have a sliding bit down the side where store cards are swiped. With the old ones, customers were supposed to swipe their own cards but cuz it was easily accessable to do so ourselves, and it wasn't worth the hassle of explaining, we just took the cards and swiped them. Due to this, the customers have gotten quite lazy and don't seem to understand that they have to do the cards themselves and, technically, have had to ever since chip and pin was first invented.
Now, the new machines are far from the tills so it would be quite a strain for us to swipe customer's cards for them, so the new store policy is for customers to swipe their own damn cards and to stop being so damn lazy. As you can imagine, this doesn't sit well with SCs. So far, I've had two customers be quite angry, muttering about the "stupid system" and complaining loudly that it's unfair for us to force them to swipe their store cards.
One SC told me very rudely, "It's your bloody job to swipe my card! I don't see why you're making me do your job!"
Well, bitch, if you were to do my job, I really don't think you'd be capable of doing it given your reluctance to do such a simple task as swiping a store card. Also, you are miles older than me and if I can remember swiping credit cards, surely you can as well? Or have you convieniently forgotten such days, just as you have forgotten the days when you had to be polite to cashiers? Obviously.
The other SC kept swiping the card wrong, despite my clear instructions. "Why don't you do it yourself then, if it's so easy?" he growled at me. Cuz I've been told to make all customers do it, and since the damn machine is right in front of your stupid self, and it's a far stretch from me, why should I risk straining my back to do what is a simple task that everyone else manages fairly well?
Finally, I had a deaf customer come in today. Despite his disability, he managed to swipe his own store card perfectly, without all this crap.
Now, the new machines are far from the tills so it would be quite a strain for us to swipe customer's cards for them, so the new store policy is for customers to swipe their own damn cards and to stop being so damn lazy. As you can imagine, this doesn't sit well with SCs. So far, I've had two customers be quite angry, muttering about the "stupid system" and complaining loudly that it's unfair for us to force them to swipe their store cards.
One SC told me very rudely, "It's your bloody job to swipe my card! I don't see why you're making me do your job!" Well, bitch, if you were to do my job, I really don't think you'd be capable of doing it given your reluctance to do such a simple task as swiping a store card. Also, you are miles older than me and if I can remember swiping credit cards, surely you can as well? Or have you convieniently forgotten such days, just as you have forgotten the days when you had to be polite to cashiers? Obviously.
The other SC kept swiping the card wrong, despite my clear instructions. "Why don't you do it yourself then, if it's so easy?" he growled at me. Cuz I've been told to make all customers do it, and since the damn machine is right in front of your stupid self, and it's a far stretch from me, why should I risk straining my back to do what is a simple task that everyone else manages fairly well?
Finally, I had a deaf customer come in today. Despite his disability, he managed to swipe his own store card perfectly, without all this crap.
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