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  • How Not to Snap in the Next Year

    So, guys…I hate my job. I’m sure there’s a group for that here on CS, but...I hate my job to the point where it’s making me depressed. Not like I want to kill myself, just completely fed up and utterly bored with what I do for a living. The easiest pat answer is “get a different job!” Well, I’m planning on going back to school in fall of next year and getting ASE certified, hopefully by the end of 2017.

    My husband’s credit is just good enough that he got a used truck recently, and my credit’s a hell of a lot worse than his, thanks to one bad month with a credit card and years of unpaid medical bills. We haven’t got enough cash saved up to move, let alone to rent a trailer. We’re at the stage with the new vehicle where we’ve had it looked at, a little, and are confident enough to drive it to town 100 miles away to have it further checked out, but not confident enough to drive back and forth regularly (it needs new brakes and has a couple of slow leaks, among other things). We want to move a couple thousand miles away. So believe me when I say that moving is not an option right this minute.

    Getting a different job here? Well, I live in a National Park, which is essentially like any other company town. Without revealing too many details, getting a different job with someone else would be impractical at best, and at the worst, they’d hire me for the summer and then lay me off all winter. I’ve been trying pretty much since 3 months into the job to get a different job with the same company, and have interviewed at least 10 times for other positions. They always either tell me they “hired someone more qualified”, “hired the only person more qualified, who applied after your interview during which we gave you false hope”, or just “made a different choice”.

    So I’m not posting this to get advice on how to get out of the situation (unless you want to give me some magical deus ex machina solution – I’ll happily listen), but to ask for advice on how to deal with being a hotel desk clerk during the summer (peak season) without going completely apeshit on some idiot who’s the 15th person in an hour to whine that they didn’t get a view room, or who throws a tantrum because we don’t sell bottled water/our internet is slow/we don’t have a spa/parking sucks/etc. I tried going on an anonymous advice chat site, and the random stranger I talked to said that I should get a game (like an MMORPG or something) and play it at the desk. Uh, no…if I’m not even allowed to do crosswords during the slow season, why would I be allowed to play WoW (which is what he suggested), even if our hardware and our internet connection COULD handle that??

    I’m more asking if there’s some kind of mind game I can play with myself for an entire year, or possibly slightly longer, to keep myself from either giving an incredibly rude answer to the dumbest of questions, or screaming in their face that I bloody goddamn well DID tell them on the phone that five people wouldn’t fit in a room with one full bed, or leaping over the desk and running out into the parking lot waving my arms and shouting. The only thing I can think of right now is telling myself “this is not forever. Someday you will be a damn good mechanic in an independent garage, and you can have all the tattoos and piercings you want and dye your hair blue and purple, and make over four times as much as you do here.”

    I’m not sure if the part about tattoos and piercings is true or not (but hell, if I work for someone else long enough, I can start my own garage). I’m also not sure if this is incentive enough, especially since I’ve already been telling my husband that I will lose it on someone if I have to endure another summer at the desk since…oh, roughly September. I wonder if it would do any good if I told my boss this? If he’d find a way to move me to another department rather than risk me going off on someone? Or if it would just make things strained and awkward.
    "Only in our dreams are we free. The rest of the time we need wages." - Terry Pratchett
    Emissary of Minong - my blog and its Facebook page

  • #2
    One of the tricks I use to get through bad pain, anxiety or depression days (or all three) is to tell myself I just have to get through one more minute.

    One more day.
    One more hour.
    One more minute.
    One more second, sometimes.

    When I've got through that minute, I get through another minute. Then another.

    But I make the choice every minute. I don't tell myself to get through ten minutes all at once, just one minute.
    Seshat's self-help guide:
    1. Would you rather be right, or get the result you want?
    2. If you're consistently getting results you don't want, change what you do.
    3. Deal with the situation you have now, however it occurred.
    4. Accept the consequences of your decisions.

    "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

    Comment


    • #3
      I have a suggestion, but it will sound strange. Try to imagine what your guests do for a living, where they have vacationed, basically what their life is like. Throw in silly things like "Had a three way with a water bottle and a vacuum." to pass the time. It is how I made it through my security stints. And security, if there is excitement, means that something has gone very wrong somewhere. Also even if it is the same person, and you know it is, doesn't matter. Come up with new things for them.
      Engaged to the amazing Marmalady. She is my Silver Dragon, shining as bright as the sun. I her Black Dragon (though good honestly), dark as night..fierce and strong.

      Comment


      • #4
        I like to play dumb, pretend to be incredibly helpful while completely shooting down a customer who is trying to get something they don't really deserve. For example I had a lady who came at timmy's and wanted coffee poured from that pot (the one I had just finished making, instead of the lousy one I was pouring from that was 6 whole minutes old) so I told her, truthfully, that there was a store policy in place stating which order I had to use the coffee in. But no she really wants it from that pot. 'No problem,' I cheerily say, my best super-hyper super-manic super-helpful customer service voice, 'just wait right there to the side and when I get to that pot I will serve you next' and before she could respond I turned to line and called 'Can I help who is next please' in a loud voice. She stood and waited until I called her to serve coffee from that pot, what else could she do, I was offering her exactly what she asked for. If looks could kill though...

        With your job I would think I would do things like if someone complained and wanted a room with a view (and they hadn't reserved one, it wasn't my companies screw up) if there were such rooms available
        'Absolutely, this is such a beautiful place, I know if I was only here for a short time I would want to enjoy the view too, so with the room upgrade, the extra cleaning fee, that will be $115.00 and I will get you moved right away, should I just charge it to your card that is on file?' Just pretend you don't understand that they are trying to get undeserved freebies and automatically assume that they would be happy to pay for upcharges. (They never are, but it still makes me smile when I do this to people)
        If I had no such rooms available
        'Of course, there is a fantastic view from the premium rooms, and when would you like to make that reservation for? I'll get it put in for you right away'

        If someone were to complain about parking I might say something like
        'I know the parking here can be brutal, something should be done. There is actually a general meeting being held in November to discuss town issues including that one, should I get your reservation in now so you can come to meeting and discuss that with the decision makers?'

        The fun part is, I never tell the customer a lie, I never tell them no, I try to never give them what they really want, I try to make whatever they say they want happen within policy. I mean I don't think I have had a customer ever come up to me say 'Give me free stuff, give it now', but I have had many try to get free stuff by asking for something else. It's like a logic problem, but I get to piss off annoying people while I solve it.

        As far as smart ass answers to dumb questions, I usually respond to really dumb questions with 'I don't know how to answer that without making you feel stupid'. It usually makes their friends laugh anyways. Some dumb questions customers have asked that I have given the above answer to
        Why do you use this kind of money here - the Canadian money, here in Canada, crazy right
        What is on a ham and swiss cheese sandwich -
        Is the ham and swiss cheese sandwich good for vegetarians -
        Gas is 92 cents/litre, how much is that in dollars - (Yeah, it's been a while since I worked at a gas station)
        What is caramel, I don't speak French - (in perfect English)
        I could probably think of 50 more, but you get the idea
        Pain and suffering are inevitable...misery is optional.

        Comment


        • #5
          Quoth NecessaryCatharsis View Post
          I could probably think of 50 more, but you get the idea
          Make it 51 more and a cross-matching quiz to the correct state/territory...
          I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
          Procrastination: Forward planning to insure there is something to do tomorrow.
          Derails threads faster than a pocket nuke.

          Comment


          • #6
            Okay for the View Rooms
            "Sir there is a surcharge for a room with a view, if you would like to pay the difference I would be happy to move you." ( 9 times out of 10 they will stomp off) . That crazy one that stays behind to argue they should get it for being such a loyal customer and ask if they are a member of your rewards program or VIP list. If you dont have a rewards program, pretend you have a VIP list. And go check it. Come back gee ur not on it.

            For the internet. Say your owner is a little on the penny pinching side(or its a really old building and could not be updated with cable access) and uses DSL. If he could do dial up he would.

            Bottled water - Our hotel takes pride in the quality taste of our tap water. The owner feels that it is sufficient and better for our environment if we do not have have a bunch of water bottles added to our landfill.


            I would agree with the games if you can get away with it. There is a game called Evony you can have a bot help in the background if you need to get up and play. Its great stress relief honestly. You basically learn to war. You get to attack people and they cry cuss whine and insult you. And all the while you are still beating them to a pulp.

            ************************
            I will put in a divider here for the moving / relocating advice. If you are serious about moving and its 100 miles or more, look for extended stay hotels / motels and learn to be an ingenious cook with a microwave, hot plate etc. I live in Kansas and I know florida has them as well. They average here around 170 a week and in Florida it was about 180 a week.

            You can also rent a room in a house for a short lease like 3 months or so to get on your feet. Some jobs will PAY you to relocate.

            BNSF for example (Hubby's job and hes a mechanic ) offers FULL on the job paid training. Does not matter if you do or don't know jack. They will teach you everything you need to know for whatever job you want. They pay you to relocate if its more than 100 miles. And they have bonuses for taking jobs in certain areas. (Like North Dakota). Every railroad that we looked into was pretty much the same. CSX. Union Pacific and others. Amtrak and Metra were not and usually the local rails are not usually included. But the freight stuff. He goes to work at 3 hes home by 11. He can volunteer for 4 hours of overtime a night. They do doubles every so often but its VOLUNTARY.
            He has full benefits, retirement, lots of discounts around the country etc. He started out at 23.70 an hour and after 3 months he is already up to 28.22 an hour.

            Comment


            • #7
              It helps if you can somehow get yourself to be amused by how stupid people are. Laugh away at them on the inside.
              Don't wanna; not gonna.

              Comment


              • #8
                Go Gravekeeper on their asses.
                Last edited by Tama; 02-26-2014, 02:30 AM.
                My Guide to Oblivion

                "I resent the implication that I've gone mad, Sprocket."

                Comment


                • #9
                  Have you considered a voodoo doll?

                  I'm serious. I have one on my desk right now, sitting under the overhang of my counter where no one but me can see it, with a quilter's pin in one eye. Relieves a LOT of stress when you're dealing with olympic-caliber stupid.

                  I can make you one, if you like. Not that it actually works, or anything . . .

                  Comment


                  • #10
                    Or instead of a voodoo doll, get Dead Fred.

                    https://store.theonion.com/p-5394-de...en-holder.aspx

                    Then you can have it in the open
                    My NaNo page

                    My author blog

                    Comment


                    • #11
                      Quoth Tama View Post
                      Go Gravekeeper on their asses.
                      I just calmly and firmly repeat myself like I would if I was talking to a dog or a 5 year old having a tantrum. Either they give up and I win. Or they blow a gasket at which point it gives me justification to send them packing, and I win.

                      In the former I get to secretly enjoy denying them their petulant desires, in the later I get to openly enjoy denying them service. Its especially entertaining if you act like your hands are tied do to higher up powers than yourself ( Which they often are ). That way you can slowly open their eyes to the futility of the situation on top of everything else. ;p

                      Comment


                      • #12
                        Quoth Kheldarson View Post
                        Dead Fred.
                        *snerk* Me likey!

                        Comment


                        • #13
                          I mean, writing lengthy and mocking posts...but your way works too.
                          My Guide to Oblivion

                          "I resent the implication that I've gone mad, Sprocket."

                          Comment


                          • #14
                            Quoth NecessaryCatharsis View Post
                            I like to play dumb, pretend to be incredibly helpful while completely shooting down a customer who is trying to get something they don't really deserve.

                            ---snip----
                            You are my new hero. I aspire to be half as good as you are.
                            At the conclusion of an Irish wedding, the priest said "Everybody please hug the person who has made your life worth living. The bartender was nearly crushed to death.

                            Comment


                            • #15
                              Another suggestion would be to make up some Sucky Customer Bingo cards. This can be as simple as something hand written on a sheet of paper. Sounds like you've got enough different idiot categories to make up maybe several different cards. Bonus if you can get one or more other co workers playing as well, maybe make up a daily or weekly thing that the first one to score a bingo gets a cookie.

                              The bingo cards can be kept safely out of sight of bosses/guests when you're not scoring another spot on one.

                              NecessaryCatharsis also has a great suggestion, it sounds like what I'd do when I had a customer on the phone asking for all kinds of freebies way back when I worked at Omigawd Beefchunks. Always super cheerful and 'I'd really love to help you, but my bosses won't let me.'
                              You're only delaying the inevitable, you run at your own expense. The repo man gets paid to chase you. ~Argabarga

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