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Ok..so I had this lady come in today (again..I use the word Lady lightly) and the following occured:
Me: your loveable undies salesman
SC: the wicked witch of the south (east and west are taken)
Me: Good morning! Welcome to __________ if there is anything I can help you with please let me know!
SC: lets get one thing straight...you work in retail because you dont have the intelligence to do anything else...unless I ask you a question keep your mouth shut
I just rolled my eyes and went back to my folding and putting underwear on hangers (pain in the A$$ btw). Pretty soon I hear the lady talking to her friend who came in with her and they were talking about how her husband has a size 32 waist (american size 32) and she says "thats an XL so it will fit him just fine." one problem...30-32 is considered a small in that particular pair of pajamas....did I say anything....NOPE.
Next she tells her friend that they will just return anything that their family doesnt like that they get for Christmas (more about this later).
She then goes back to bras and grabs a 34DD....wow...wishful thinking...I can visually see you arent anything more than a B cup.....goes to try them on....FAIL....grabs a 36DD....tries again...FAIL.....at this point I could have offered to have my female colleague do a bra fitting....did I? again...you guessed it...I did as I was told and kept my mouth shut. Finally I guess a 44DD is roomy enough needed somewhere to keep her ego.......
She then comes up to the counter to check out so I start scanning her stuff without saying a word to her....point at the total on the customer's screen.....throw her stuff in a bag...and go back to folding...
Lady SHOUTS "YOU FORGOT TO INVITE ME TO COME BACK AGAIN! ITS PART OF YOUR JOB!" I turned to her and simply stated "no I didnt forget...I invite those I want to return to return..."
pretty soon I get a call from corporate....turns out the lady was a secret shopper (person paid by an outside company who contracts with my company to come in and shop and rate us on their experience). Also turns out I failed the shop (surprise surprise)...I explained everything to the boss and she said she understood.
Now the one thing you have to understand with secret shoppers is that they HAVE to buy something and then they can return the stuff later for a full refund IF they have their receipt....but...silly me..I forgot to give it to her....so shes out the $150 she spent in the store......oh how could I be soooo unintelligent........If only I would have gone to college (I did...10 years and 3 degrees later I work in retail..)
Me: your loveable undies salesman
SC: the wicked witch of the south (east and west are taken)
Me: Good morning! Welcome to __________ if there is anything I can help you with please let me know!
SC: lets get one thing straight...you work in retail because you dont have the intelligence to do anything else...unless I ask you a question keep your mouth shut
I just rolled my eyes and went back to my folding and putting underwear on hangers (pain in the A$$ btw). Pretty soon I hear the lady talking to her friend who came in with her and they were talking about how her husband has a size 32 waist (american size 32) and she says "thats an XL so it will fit him just fine." one problem...30-32 is considered a small in that particular pair of pajamas....did I say anything....NOPE.
Next she tells her friend that they will just return anything that their family doesnt like that they get for Christmas (more about this later).
She then goes back to bras and grabs a 34DD....wow...wishful thinking...I can visually see you arent anything more than a B cup.....goes to try them on....FAIL....grabs a 36DD....tries again...FAIL.....at this point I could have offered to have my female colleague do a bra fitting....did I? again...you guessed it...I did as I was told and kept my mouth shut. Finally I guess a 44DD is roomy enough needed somewhere to keep her ego.......
She then comes up to the counter to check out so I start scanning her stuff without saying a word to her....point at the total on the customer's screen.....throw her stuff in a bag...and go back to folding...
Lady SHOUTS "YOU FORGOT TO INVITE ME TO COME BACK AGAIN! ITS PART OF YOUR JOB!" I turned to her and simply stated "no I didnt forget...I invite those I want to return to return..."
pretty soon I get a call from corporate....turns out the lady was a secret shopper (person paid by an outside company who contracts with my company to come in and shop and rate us on their experience). Also turns out I failed the shop (surprise surprise)...I explained everything to the boss and she said she understood.
Now the one thing you have to understand with secret shoppers is that they HAVE to buy something and then they can return the stuff later for a full refund IF they have their receipt....but...silly me..I forgot to give it to her....so shes out the $150 she spent in the store......oh how could I be soooo unintelligent........If only I would have gone to college (I did...10 years and 3 degrees later I work in retail..)
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