When I read this, I actually got pretty upset. SC's are bad enough without encouragement:
DEAR ABBY: I work in retail, and I'm having a problem I am not sure how to handle. Customers almost constantly touch my hands and shoulders. I feel it is an intentional invasion of my personal space.
Many customers have grabbed me by the arm to pull me with them to find where certain items are located. I have a friendly face, and I'm willing to help people, but I do not like being touched. What can I say to make it clear to customers that this is not OK? -- NICKI IN MARYLAND
DEAR NICKI: Discuss this with your supervisor, and ask if your employer has a policy in place regarding touching. One way to solve the problem would be to make sure to stay out of arm's reach. Another might be to see if there is something else you can do in the store that would give you less contact with customers.
If that's not possible, consider looking for a job in something other than retail. But to tell someone that a touch on the hand, arm or shoulder is unwelcome could lose you -- and the store -- a customer, and I don't recommend it.
Umm, What? A retail worker is a person like any other person (a person's a person no matter how small, right?). If somebody's doing something that's making me uncomfortable, I have the right to tell them to stop it. But suggesting that someone should find another job because they don't want to be groped by strangers? Bad play, Abby, Bad play.
That, combined with a recent news article that announced that chain retailers were now going to allow 'haggling' or 'price negotiation' makes me weep for the future of retail. And renews the desire to get that doctorate.
DEAR ABBY: I work in retail, and I'm having a problem I am not sure how to handle. Customers almost constantly touch my hands and shoulders. I feel it is an intentional invasion of my personal space.
Many customers have grabbed me by the arm to pull me with them to find where certain items are located. I have a friendly face, and I'm willing to help people, but I do not like being touched. What can I say to make it clear to customers that this is not OK? -- NICKI IN MARYLAND
DEAR NICKI: Discuss this with your supervisor, and ask if your employer has a policy in place regarding touching. One way to solve the problem would be to make sure to stay out of arm's reach. Another might be to see if there is something else you can do in the store that would give you less contact with customers.
If that's not possible, consider looking for a job in something other than retail. But to tell someone that a touch on the hand, arm or shoulder is unwelcome could lose you -- and the store -- a customer, and I don't recommend it.
Umm, What? A retail worker is a person like any other person (a person's a person no matter how small, right?). If somebody's doing something that's making me uncomfortable, I have the right to tell them to stop it. But suggesting that someone should find another job because they don't want to be groped by strangers? Bad play, Abby, Bad play.
That, combined with a recent news article that announced that chain retailers were now going to allow 'haggling' or 'price negotiation' makes me weep for the future of retail. And renews the desire to get that doctorate.
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