I help customers design custom furniture that is something that we can manufacture, and that is something that they can afford. People seem to forget that without the last two tidbits in that sentence, then the first one is pointless. So, if I design something that we can't make, then my design is useless. If I design something that they can not afford then my design is useless.
A customer comes to me with their idea. They want a 4" thick stone table, and they want it held up with these spindly little metal folding stick legs. Just as an FYI, IF you can find someone that will make 4" thick stone, it weighs about 61.5 lbs per square foot. With a 4' x 9' table that they wanted that means that the table top alone weights 2214 lbs. The table legs that they wanted to use have a manufactures rated weight limit of 50 lbs per leg. So, they would need 45 of those legs under a 4x9 table.
Here is the kicker. They wanted the tables to FOLD. So, think about taking down a folding table. You pick up your ONE TON stone table, sit it on its edge, then fold up the 45 legs.
Me: No, no, no...that is not possible. Stone weighs WAY too much to do as a folding table, even if it were a thin top. We would not do a 4" thick top even with our large heavy duty bases.
SC: But that is what the customer wants.
Me: Then tell them that they are dreaming.
SC: Have you never heard that the customer is always right?
Me: Ok, I'll make you a deal. You send two guys here that are CAPABLE of picking up a ONE TON table and gently sitting it down on its side to fold it, and I will not only make them, I'll make them for free.
SC: You don't have to be rude. You are being disrespectful, I may just go to another manufacturer.
Me: Please do! While we will not refuse any business that is feasible, if you were to send this business to our competitors it will hurt them financially to attempt making it.
SC: That's it! I refuse to buy this table from you.
Me: Huh?
SC: If you don’t do what I ask then I won't buy this table from you!
Me: That is exactly my point.
SC: Huh?
Me: You are asking me for something impossible. I'm telling you that we can't make it so you can't buy it from us, and you respond by threatening to not buy it from us?
They hung up.
A customer comes to me with their idea. They want a 4" thick stone table, and they want it held up with these spindly little metal folding stick legs. Just as an FYI, IF you can find someone that will make 4" thick stone, it weighs about 61.5 lbs per square foot. With a 4' x 9' table that they wanted that means that the table top alone weights 2214 lbs. The table legs that they wanted to use have a manufactures rated weight limit of 50 lbs per leg. So, they would need 45 of those legs under a 4x9 table.
Here is the kicker. They wanted the tables to FOLD. So, think about taking down a folding table. You pick up your ONE TON stone table, sit it on its edge, then fold up the 45 legs.
Me: No, no, no...that is not possible. Stone weighs WAY too much to do as a folding table, even if it were a thin top. We would not do a 4" thick top even with our large heavy duty bases.
SC: But that is what the customer wants.
Me: Then tell them that they are dreaming.
SC: Have you never heard that the customer is always right?
Me: Ok, I'll make you a deal. You send two guys here that are CAPABLE of picking up a ONE TON table and gently sitting it down on its side to fold it, and I will not only make them, I'll make them for free.
SC: You don't have to be rude. You are being disrespectful, I may just go to another manufacturer.
Me: Please do! While we will not refuse any business that is feasible, if you were to send this business to our competitors it will hurt them financially to attempt making it.
SC: That's it! I refuse to buy this table from you.
Me: Huh?
SC: If you don’t do what I ask then I won't buy this table from you!
Me: That is exactly my point.
SC: Huh?
Me: You are asking me for something impossible. I'm telling you that we can't make it so you can't buy it from us, and you respond by threatening to not buy it from us?
They hung up.
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