Seriously, not paying for something ANYWHERE means you won't get it, yes? Hotels are no different. My hotel has a policy in place that ANY cash paying guest (Meaning cash for the room rate) has to also fork over a 50 dollar deposit, they can get back in the morning.
I gave them two forms, one is the room folio (Name, car information, signature. Simple transactions for simple people.) The other, is the deposit form. I have them READ it, then sign it. Or least, that's what I tell them to do.
There are only a few ways you will not get your deposit back from us:
1. Damage to hotel property.
2. Disturbances resulting in me calling the cops, and you getting the hell out!
3. Evidence of any illegal activity, INCLUDING drugs / Prostitution / Child Endangerment etc.
4. Smoking in a designated non-smoking room.
I sign it, the guest signs it, I photocopy the id, tell them to bring the form and ID down, and someone will check the room for them AFTER 9 am the morning they check out.
At the bottom of said sheet, in bold: WE ARE NOT RESPONSIBLE IF YOU DO NOT READ THIS AND BREAK THE RULES. APPROPRIATE ACTION WILL BE TAKEN!
K, there's the backstory.
Last month, I checked in a guest. Really nice gentleman, I gave him the form, took the deposit and he went on his merry little way.
The next morning, I had to stay a bit late due to a co-workers car not functioning, so I was who checked his room so I could give him the deposit and let him go on his way.
I can't lie folks. Went into the room and not only SMELLED the pot, I saw it on the desk in the ashtray. Took a clean ice back (they're clear), dumped the seeds into it, tied the bag shut and carried it down to the desk. I calmly took the folio, his deposit slip AND money along with the bag, stuck it on my managers desk and then turned to deal with him.
He looked at me, noticed I wasn't holding his deposit envelope and asked why I wasn't giving him his money back. As calmly and politely as I could explain, I told him that due to finding the pot seeds in the ashtray of his room, I couldn't give him the deposit back. Read how well that went over.
M: Me
G: Guest
G: You planted the pot there and I don't remember anything in the room stating I couldn't smoke it.
M: Sir, it's an illegal substance and it was very clearly printed on the sheet you signed, when you gave me the cash deposit last night.
G: I didn't sign it.
M: *sighs, picks up copies I keep for the desk* Sir, these are your signatures. Yes?
G: *nods* But I didn't smoke it.
M: I did tell you, that you were responsible for the room, it's your name on it. While you may not have smoked it, you paid for the room. I have to hold you accountable.
G: The girl who checked me in last night didn't explain the paper to me.
M: Sir, I was who checked you in, and I DID tell you to read it.
G: I thought it was optional!
Ladies and Gentleman, if you're given a sheet for ANY reason, and you SIGN it without reading, that makes you an SC too!
I gave them two forms, one is the room folio (Name, car information, signature. Simple transactions for simple people.) The other, is the deposit form. I have them READ it, then sign it. Or least, that's what I tell them to do.
There are only a few ways you will not get your deposit back from us:
1. Damage to hotel property.
2. Disturbances resulting in me calling the cops, and you getting the hell out!
3. Evidence of any illegal activity, INCLUDING drugs / Prostitution / Child Endangerment etc.
4. Smoking in a designated non-smoking room.
I sign it, the guest signs it, I photocopy the id, tell them to bring the form and ID down, and someone will check the room for them AFTER 9 am the morning they check out.
At the bottom of said sheet, in bold: WE ARE NOT RESPONSIBLE IF YOU DO NOT READ THIS AND BREAK THE RULES. APPROPRIATE ACTION WILL BE TAKEN!
K, there's the backstory.
Last month, I checked in a guest. Really nice gentleman, I gave him the form, took the deposit and he went on his merry little way.
The next morning, I had to stay a bit late due to a co-workers car not functioning, so I was who checked his room so I could give him the deposit and let him go on his way.
I can't lie folks. Went into the room and not only SMELLED the pot, I saw it on the desk in the ashtray. Took a clean ice back (they're clear), dumped the seeds into it, tied the bag shut and carried it down to the desk. I calmly took the folio, his deposit slip AND money along with the bag, stuck it on my managers desk and then turned to deal with him.
He looked at me, noticed I wasn't holding his deposit envelope and asked why I wasn't giving him his money back. As calmly and politely as I could explain, I told him that due to finding the pot seeds in the ashtray of his room, I couldn't give him the deposit back. Read how well that went over.
M: Me
G: Guest
G: You planted the pot there and I don't remember anything in the room stating I couldn't smoke it.
M: Sir, it's an illegal substance and it was very clearly printed on the sheet you signed, when you gave me the cash deposit last night.
G: I didn't sign it.
M: *sighs, picks up copies I keep for the desk* Sir, these are your signatures. Yes?
G: *nods* But I didn't smoke it.
M: I did tell you, that you were responsible for the room, it's your name on it. While you may not have smoked it, you paid for the room. I have to hold you accountable.
G: The girl who checked me in last night didn't explain the paper to me.
M: Sir, I was who checked you in, and I DID tell you to read it.
G: I thought it was optional!
Ladies and Gentleman, if you're given a sheet for ANY reason, and you SIGN it without reading, that makes you an SC too!
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