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Stole from me, right under my nose.

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  • Stole from me, right under my nose.

    I'm really more in awe than annoyed at this, and possibly conflicted as to what I as a "sales associate" or whatever should have done.

    This happened a few weeks ago. I just never got around to posting it. I'm in Seasonal, about to head back to Hardware to the key desk, when I hear "Hello?! Is anyone making keys?!?!?!11! ELEVENTY!!! ELEVENTYYYY!!!!"

    I don't want to have her yell at anyone else, (I am under the astute false belief that I have strength of will to not break down and tear out peoples' jugulars with my teeth. :-3 ) so I run to the desk.

    Me, Her, (My Thoughts).

    Hello hon, how are you? ^_^
    It's about time! Why do you people make people like me wait so long?!
    (As if you had to guess. )
    I was helping someone who needed my help across the store. What can I do for you? ^^
    Well you should be helping me. I need help. (I'll bet you do. O.o ) I need these keys made.
    Sure, *Looks at keys* How many each?
    That's what I said, weren't you listening?
    (I died a little right there...)
    ... ... Okay, one each it is. ( )

    So I make her her keys while she blabbers on and on about how long she had to wait.

    *Spinning around to face her* Aaaand we are done. Thank you for your patience, m'lady! *Presents keys and matches them up*
    Well, I guess we'll see if they'll actually work when I get home.
    (* Finding it suddenly difficult to resist wondering how far she would fly if I kicked her out the door *)
    Oh don't worry hon, they're very easy keys to make.
    Then we'll see if I come back, now won't I? *Snide expression*
    ... ... Right. Anything else you're looking for today? (*So you can get the @%!^ out of my hair and back into the sewers...*)
    Just these.

    By "Just these," she meant the little key toppers (The half-circle ones with the hole for the keychain, not those square'ish ones.) we had next to the desk. I get out my paper baggie to write the SKU of them down, and watch her take a bunch in her hand, and drop two of them on the desk in front of me.

    And how many are you getting, please?
    *Grunts* These!!! Eleventy.

    ... ... and I'm just very actively leaning side to side, headtilting, to see the extremely obvious bit of plastic that's exposed in her closed fist as she holds it poised above her purse, putting her original keys in, and stuffs the extras that she's plainly holding / hiding into the purse with the keys, while I put the two she set out on the desk in the envelope.

    I swear, she couldn't miss me looking at the ones she'd palmed. It was plain as day.


    She walked away with a snide "Thank you, ..." and the most wry, sneaky smile on her face.


    Luckily, Karma seems to be floating around me a lot lately with an absurd level of accuracy, so it'll be interesting to see her in the store again.
    SC: "Are you new or something?"
    Me: "Yes. Your planet is very backwards I hope you realize."

  • #2
    So she stole them and you couldn't do anything about it? I might have been tempted to ask her if she wanted to pay for the ones in her purse with her money or with 130 hours of community service.

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    • #3
      You should have written the receipt for 20x, and pointedly called Loss Prevention.

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      • #4
        ... wow she's dumb.
        and... wait-- keytoppers? That cost maybe a dollar? That's amazing.
        "Is it the lie that keeps you sane? Is this the lie that keeps you sane?What is it?Can it be?Ought it to exist?"
        "...and may it be that I cleave to the ugly truth, rather than the beautiful lie..."

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        • #5
          Okay she's blatently stealing, but what confuses me is why you didn't do anything about it?
          The large print giveth, and the small print taketh away.

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          • #6
            She, like many other retail slaves, is probably trained NOT to do anything, actually. Sad, but true fact that most stores don't want their associates doing anything, at least until the theif leaves the store.
            "And though she be but little, she is FIERCE!"--Shakespeare

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            • #7
              "Ma'am, you're going to have to pay for the ones you just put in your purse as well, please."

              Almost guaranteed that she would then bitch and moan about being accused of being a thief, she doesn't deserve this treatment, just who do you think you are, etc.

              "Ma'am, you can either pay for the ones you just put in your purse or I can call security, but one of them IS going to happen."

              "The Customer Is Always Right...But The Bartender Decides Who Is
              Still A Customer."

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              • #8
                Sounds like you work in the same store as I do.. wherein such store we csas are not allowed to even kinda sorta hint at the precious customer STEALING
                "If looks could really kill, my occupation would be staring" Brand New - I Will Play My Game Beneath The Spin Light

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                • #9
                  Unfortunately, if she didn't actually see her take the toppers and put them in her purse there's not much she can do. Accusing a customer of theft MUST be an absolute thing. It would not bode well for the company or her if it's not the case.
                  Dammit !! ~ Jack Bauer

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                  • #10
                    Indeed. It's an all or nothing event. If it's on camera, fantastic, but even that is vague. It's literally a few pixels of black and white footage on a single chancey VERY laggy stuttering screen. Forget the camera. Besides... I don't want to actually point at the cameras and give her an idea what to look for.

                    The best I could do is bluff, which I am actually decent at, because I am privately angsty and have a death wish.

                    If she calls me out on it, I'm screwed. If she empties her purse on the desk, who's to say that she didn't take those from home or make up a story as to why they're not already on a key?
                    SC: "Are you new or something?"
                    Me: "Yes. Your planet is very backwards I hope you realize."

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                    • #11
                      And forget the fact that you had a full bin that is now almost empty and you SAW her take them. Nope CAN'T take a csr's word for that they don't know shit about LP.
                      GFY

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                      • #12
                        Besides which it is a liability issue when confronting a theif. Observe and document is what most stores want, and that is as far as it goes. I know some stores that won't even let LP/Security actually confront a theif even if they observe the theft personally.
                        Engaged to the amazing Marmalady. She is my Silver Dragon, shining as bright as the sun. I her Black Dragon (though good honestly), dark as night..fierce and strong.

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