So I work at the Yellow Tag. Today I had a fun little interaction with a customer I wanted to share. To start she was already mad because she went and waited in the wrong line to get rung out and that was somehow our fault but I digress.
Me: Hi how are you today?
SC: Well I waited in the wrong line for fifteen minutes so great customer experience so far.
Me: Sorry to hear that. Will this be all for today?
SC: Yep.
Me: Okay your total is xx.xx could I see your card and ID please?
SC: You know its illegal to ask for ID right? (she gave it to me as she was saying this)
Me: I'm sorry did you say legal or illegal.
SC: Illegal you could steal my identity with this information.
Me: No I don't think its illegal I'm technically not supposed to ask for ID if your card is signed but I always do as a precaution to make sure its not a stolen card.
SC: Well you're still not allowed I could report you to visa (she was using a mastercard) and they could fine you and revoke letting people use their card here.
Me: Okay would you rather someone use your card then?
SC: ....I could still report you.
Me: Me or the store?
SC: The store and I'm in a bad enough mood to do it.
Me: Okay well then you have a great day.
You can't win with some people. Im sure she would be the first person to complain though if her card got stolen and someone used it and no one checked ID
Me: Hi how are you today?
SC: Well I waited in the wrong line for fifteen minutes so great customer experience so far.
Me: Sorry to hear that. Will this be all for today?
SC: Yep.
Me: Okay your total is xx.xx could I see your card and ID please?
SC: You know its illegal to ask for ID right? (she gave it to me as she was saying this)
Me: I'm sorry did you say legal or illegal.
SC: Illegal you could steal my identity with this information.
Me: No I don't think its illegal I'm technically not supposed to ask for ID if your card is signed but I always do as a precaution to make sure its not a stolen card.
SC: Well you're still not allowed I could report you to visa (she was using a mastercard) and they could fine you and revoke letting people use their card here.
Me: Okay would you rather someone use your card then?
SC: ....I could still report you.
Me: Me or the store?
SC: The store and I'm in a bad enough mood to do it.
Me: Okay well then you have a great day.
You can't win with some people. Im sure she would be the first person to complain though if her card got stolen and someone used it and no one checked ID
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