Business refuses to server customer on mobile phone

[TopEndDave]

This happened at a Pharmacy that I use. The customer had over the prescription while talking on their mobile and was expecting the staff to hand over the anti-biotics with no discussion. Customer then went to the local paper to complain. Customer used the classic lines:

"I need my phone for my work" and "I don't know what happened to the customer being right."

The problem was that it was not a work call and the staff served the customer after she got of the phone. Lots of comments after the article telling the customer that she was sucky

[taxguykarl]

I noticed that she posed for that pic on the phone. She sounds like one of those with a phone growing out of her hands. Maybe she needs a scrip for that condition.

[BookstoreEscapee]

Ms Kaye said being on the phone is necessary for her job.

That's all well and good, but...

Public relations worker Sandy Kaye was on the phone to a friend

see, there's your problem.

(And if she was on a work-related call, does she really want a colleague or customer to overhear her medical issues?)

[fireheart]

Yes you stupid PR lady, while we don't have HIPPA laws down here as such, we still do have confidentiality laws! Stupid woman.

[DGoddessChardonnay]

Interesting how not one of the commenters were on her side . . .

Some people just don't get it and I doubt she ever will . . .

[EricKei]

If I were the one forced to serve her ... I'd just tell her that we cannot risk HER privacy by taking the chance that the person on the other end of the line might find out her medical/prescription details.