The things you find on a google crawl.
http://www.washingtonpost.com/wp-dyn...111200137.html
http://www.amazon.com/Customer-Usual.../dp/157112067X
http://www.economics.neu.edu/explori...p?pid=6&eid=38
http://www.businessweek.com/ebiz/0008/ec0801.htm
http://www.customerservicepoint.com/...ays-right.html
http://www.washingtonpost.com/wp-dyn...111200137.html
http://www.amazon.com/Customer-Usual.../dp/157112067X
http://www.economics.neu.edu/explori...p?pid=6&eid=38
http://www.businessweek.com/ebiz/0008/ec0801.htm
http://www.customerservicepoint.com/...ays-right.html
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