Quoth MrSunshineState
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Sprint Hangs Up on High-Maintenance Customers
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When I used to work for Cingular warranty dept there were a few customer that I would have paid to have them leave. There is one man in particular, he was very very very abusive. He had Gsm, then cancelled and migrated to Digital then cancelled and then migrated back to GSM. He was only with us a total of 2 months but he had a novel in the notes. He would cuss and swear at everyone, and don't answer the phone if your foreign, he would cuss out and swear at the foreign reps something awful. When I answered the phone, in perfect english, the first thing out of his pie hole was "Are you American and do you speak English?" I wanted to say "Si" so bad but I told him yes I am and I do.
He was horrible. He ended up cussing me out cause I told him that I couldn't replace his phone cause it was physically damage (He broke it by throwing it against the wall) . I got a sup on the line at his second request, and as soon as she got on the line he lit into her. She told me to hang up the line on him cause she is going to do the same thing after I do. There were notes in his account that he is not supposed to speak to any rep and only to one particular super. He would have to have his number taken and have them call him back. And when he didn't receive a call back in a couple of hours he would call back and cuss someone else out. He was very abusive and rude and beligerant and no one wanted to take to him. He had a novel in both of his digital and GSN accounts. And from switching around so much, both of his bills were all screwed up with credits and charges. I would have paid to see him leave.Woman are like guns, if you don't treat us right, we'll blow up in your face!
Pain is your bodies way of telling you that you're still alive.
I am also known as Liquid Skin and Silkekitten.
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Quoth draggar View PostThey will not be charged an early termination fee since the customer is not terminating the contract.Unseen but seeing
oh dear, now they're masquerading as sane-KiaKat
There isn't enough interpretive dance in the workplace these days-Irv
3rd shift needs love, too
RIP, mo bhrionglóid
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Quoth Crazyredhead View PostHe had a novel in both of his digital and GSN accounts. And from switching around so much, both of his bills were all screwed up with credits and charges. I would have paid to see him leave.
Yeah, there were plenty of people like the one you discussed that I would have been glad to see go. I always ask that question: Is this customer really one worth the headaches, abuse, and giving in to excessive complaining?Last edited by greensinestro; 07-13-2007, 12:06 PM.
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Quoth Broomjockey View PostYou know, I would laugh SO much if other companies started doing that too, and it would probably be the same people that end up getting "let go" as customers. Then NO PHONE FOR YOU! Heeheehee *cackles maniacally*
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