The closest I'll ever get to a religious experience...

[Demonoid Phenomenon]

I almost feel the need to make hundreds, thousands, maybe even millions of copies of this article and put them in every mailbox, under every windshield wiper, and where ever else I can think of!

http://positivesharing.com/2006/07/w...tomer-service/

[Kogo Shuko]

"A-men to that!"



I love that article. It's so true!

[MaverickGypsy]

I absolutely love number 4.

[friendofjimmyk]

If I had "one" - it would have moved.

[Megg]

I always did like good ol' Herb. No nonsense, just good sense.

Great article! I agree, we should put one of those in every mailbox in America, at least!

[allniter]

The problem with the 'customer is always right' is that it's a catch phrase that unruly customer can grab onto and repeat ad nauseam till some spineless manager caves in. So to defeat such an often repeated, destructive saying, fight fire with fire and try this reply:

SC: "Do what I say because the customer is always right!"
You: "Yeah but Time is Money. And since you're wasting our time, you're costing us money. And guess what, we're through losing money on you. Goodbye.

You gotta fight a catch phrase, with another catch phrase

If you like this kind of word play, check out a philosophy class called "critical thinking" at your local university or college. This course teaches you how to make this sort of argument.

[chainedbarista]

i think howard schultz needs to read this one and take it seriously.

[Kalga]

"The Customer that has to say 'The Customer is always right" is generally incorrect."

[csever01]

Wow...this was like a religious experience!

That's why I generally liked my job at <mobile phone company>. They consistently backed up their employees (so long as the employees were being reasonable). I remember our District Manager there canceling one guy's account because of vague verbal threats he made to employees. She simply said to him, "We are in the process of canceling your account. We will no longer be needing you as a customer."

[csever01]

Oh yeah, and we should send one of these to "Dear Abby."

[RayvenQ]

If I could do and get away with it, I'd simply say "That's not our motto"

[Evil Queen]

Hello, Herb, can I worship you now?! WOW! What an Article!

[tropicsgoddess]

Herb, !!!! This article is so true and MUST be passed on to every business, big or small!!!

[Format C]

It's about time that the phrase "The customer is always right" be put to rest. Thank you for the article.