http://www.dslreports.com/forum/r221...stomer-Service
Here's a thread on DSL Reports that made my jaw drop. This guy calls Shaw Cable over a minor billing issue, but refuses to provide the last four digits of his driver's license number. Because the CSR can't verify who he is, they refuse to discuss the account with him. And he steadfastly refuses to provide any identifying information FOR ELEVEN MONTHS.
Shaw eventually reported him to a collection agency (good for them!) and he took a hit on his credit rating. AND FOR WHAT!? I cannot for the life of me see a logical reason why a customer would take a stand for something so asinine. Oh wait...I used "logical" and "customer" in the same sentence. Way to answer my own question
The best part of the thread is where he says "Yes! I could have given them my drivers licence number or my bank account numbers but I choose not to." He knows he could have likely had his issue sorted in five minutes or less, and admits he's making an effort to be difficult. Gotta love honesty...I guess...
m.
Here's a thread on DSL Reports that made my jaw drop. This guy calls Shaw Cable over a minor billing issue, but refuses to provide the last four digits of his driver's license number. Because the CSR can't verify who he is, they refuse to discuss the account with him. And he steadfastly refuses to provide any identifying information FOR ELEVEN MONTHS.
Shaw eventually reported him to a collection agency (good for them!) and he took a hit on his credit rating. AND FOR WHAT!? I cannot for the life of me see a logical reason why a customer would take a stand for something so asinine. Oh wait...I used "logical" and "customer" in the same sentence. Way to answer my own question
The best part of the thread is where he says "Yes! I could have given them my drivers licence number or my bank account numbers but I choose not to." He knows he could have likely had his issue sorted in five minutes or less, and admits he's making an effort to be difficult. Gotta love honesty...I guess...
m.
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