I don't care if autogratuities are wrong or if it's OK not to tip for inadequate service. Those are both beside the point in this case.
My opinion depends on one thing that the article, unfortunately, fails to mention.
Did they speak with the manager before they left?
If they felt that the service they were charged for was not delivered, then it was up to them to talk to the person in charge, explain their case and have it taken off the bill BEFORE they left. I can't imagine that too many places wouldn't do that for them if they were telling the truth about the level of service they received.
But skipping out on the bill, or any part of it, runs the risk of being caught and arrested. Running away without paying is not the best way to handle a business dispute.
My opinion depends on one thing that the article, unfortunately, fails to mention.
Did they speak with the manager before they left?
If they felt that the service they were charged for was not delivered, then it was up to them to talk to the person in charge, explain their case and have it taken off the bill BEFORE they left. I can't imagine that too many places wouldn't do that for them if they were telling the truth about the level of service they received.
But skipping out on the bill, or any part of it, runs the risk of being caught and arrested. Running away without paying is not the best way to handle a business dispute.
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