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http://redtape.msnbc.com/2007/01/win...sto.html#posts
This guy, I like!
A few excerpts:
"...So the first rule of a successful customer service call is maintaining composure. Perhaps this mantra will help:
Don’t get mad. Don’t get even. Get your money. Now, how to do that?"
Get a human, be human
After you get a human, remember tip Five: Act like a human. You may want to start out by shouting “This is the 10th time I've had to call to get that overdraft fee refunded,” but it’s still the operator’s first time talking to you. Save the yelling for the moon.
Holy cow, he mentions CS in his article!
For an even better picture of what "they" think of "us," visit CustomersSuck.com. At this site, frustrated agents tell stories of greedy, cheating and uneducated consumers, which they refer to as "SCs,"...
Expect more traffic Raps!
This guy, I like!
A few excerpts:
"...So the first rule of a successful customer service call is maintaining composure. Perhaps this mantra will help:
Don’t get mad. Don’t get even. Get your money. Now, how to do that?"
Get a human, be human
After you get a human, remember tip Five: Act like a human. You may want to start out by shouting “This is the 10th time I've had to call to get that overdraft fee refunded,” but it’s still the operator’s first time talking to you. Save the yelling for the moon.
Holy cow, he mentions CS in his article!
For an even better picture of what "they" think of "us," visit CustomersSuck.com. At this site, frustrated agents tell stories of greedy, cheating and uneducated consumers, which they refer to as "SCs,"...
Expect more traffic Raps!
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