Thought this was a very interesting article.
http://positivesharing.com/2006/07/w...tomer-service/
Edit : Oops the title was supposed to be "Top 5 reasons why 'the customer is always right' is wrong" ... hmm wonder why I made that mistake.
*MOD EDIT ~ Title corrected.
http://positivesharing.com/2006/07/w...tomer-service/
Edit : Oops the title was supposed to be "Top 5 reasons why 'the customer is always right' is wrong" ... hmm wonder why I made that mistake.
*MOD EDIT ~ Title corrected.
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