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I felt like such an SC last week.
I was going though my bank account online last week when I noticed a $90 charge I didn't recognize. Hmm..
I look at where it came from and it was to a furniture store in Hollywood, FL (that I had never been to) for "advertising materials". Extremely odd.
So, I call the bank and get a very nice young lady on the phone. She finds out that the numbers were keyed in (the card wasn't swiped). Very fishy. Either someone used my numbers or purchased something online.
They call the store (not 3-way) and the store is having a hard time finding a receipt for the sale at that date and time - nothing in my name.
On hold, off hold, and so on and no one can make sense of it all - not even the store.
Then I look over to my wife's desk and I have a EUREKA moment.
It must have been that day (or the day before) some guys were selling discounted gift cards in my office and I bought two of them for $90.
I dig out the receipt and sure enough, that is what it was for - they even wrote on it who it should show up as on my bank statement (and I kept it in my wallet so I wouldn't lose it).
Yeah, I felt like such an SC at the time when I realized it. Here I am trying up the call center rep's time as well as the store's time because I'm an idiot.
Just a few pointers, though:
- At no time did I spurt out any insults, raise my voice, threaten to sue, or any of the like. Heck, I never even raised my voice.
- At no time did I accuse anyone of stealing or fraud, I made it clear that I only did not recognize the charge.
I look at where it came from and it was to a furniture store in Hollywood, FL (that I had never been to) for "advertising materials". Extremely odd.
So, I call the bank and get a very nice young lady on the phone. She finds out that the numbers were keyed in (the card wasn't swiped). Very fishy. Either someone used my numbers or purchased something online.
They call the store (not 3-way) and the store is having a hard time finding a receipt for the sale at that date and time - nothing in my name.
On hold, off hold, and so on and no one can make sense of it all - not even the store.
Then I look over to my wife's desk and I have a EUREKA moment.
It must have been that day (or the day before) some guys were selling discounted gift cards in my office and I bought two of them for $90.
I dig out the receipt and sure enough, that is what it was for - they even wrote on it who it should show up as on my bank statement (and I kept it in my wallet so I wouldn't lose it).
Yeah, I felt like such an SC at the time when I realized it. Here I am trying up the call center rep's time as well as the store's time because I'm an idiot.
Just a few pointers, though:
- At no time did I spurt out any insults, raise my voice, threaten to sue, or any of the like. Heck, I never even raised my voice.
- At no time did I accuse anyone of stealing or fraud, I made it clear that I only did not recognize the charge.
So long as you aren't giving the CS rep a headache, don't guilt-trip yourself.
] Now usually, I'd just give a polite "No", but it just hit me wrong this time.
and explained that I had just started fixing dinner, and his call had been the first in hours, etc etc. He seemed to understand, but I still felt kinda bad. 
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