Today, the Gamestop I sent my Dad to gave him the wrong version of Bayonetta... so I called to complain. I was very annoyed, as this was the second time I'd ended up with the wrong version of a game -- the first time, I called and politely told them it wouldn't be an issue, but they should be careful not to make mistakes like this in the future -- so I was a bit snippy and less-than-courteous, but I was not, that I noticed, overtly mean, nor did I use foul language or act belligerent.
On a related note, I found out an interesting thing: They said that was the version that came up when they looked it up... so it turns out that the exact same manager who previously gave me the wrong version, at the same time cancelled the wrong pre-order for Bayonetta -- I'd had it preordered for both systems, and requested for him to remove it for the system I wouldn't be picking it up for. He got the wrong one. He may have just been having a rough day, but he should be more careful -- the entire store, and the satisfaction of the customers are his responsibility; doubly so when he's actually interacting with them.
On a related note, I found out an interesting thing: They said that was the version that came up when they looked it up... so it turns out that the exact same manager who previously gave me the wrong version, at the same time cancelled the wrong pre-order for Bayonetta -- I'd had it preordered for both systems, and requested for him to remove it for the system I wouldn't be picking it up for. He got the wrong one. He may have just been having a rough day, but he should be more careful -- the entire store, and the satisfaction of the customers are his responsibility; doubly so when he's actually interacting with them.
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