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Mods, for the life of me I couldn't find this thread existing (but I do suck at searching in forums somehow) or find a good section for it besides this one. Please try not to mangle me when merging/moving.
I also leave it written on tips/credit receipts.
Anyone else do these things?
Chat Subject: High Speed Internet Billing Question
Your Question: Verify cause of bill amount
A Verizon eCenter Representative will be with you shortly. Thank you. (14:14:31)
Agent CSR has joined. (14:14:51)
CSR : Chat ID for this session is ###### (14:14:51)
CSR(14:15:11): Hello. Thank you for visiting our chat service.
Jack(14:15:25): Hello.
CSR(14:15:31): I will be happy to check your record. I will need your account number please.
Jack(14:15:47): #######
Jack(14:15:57): That is incorrect, I'm sorry
Jack(14:16:09): #######
CSR(14:16:44): Thank you. Is the account in your name? Jack?
Jack(14:16:57): It seems to have been recorded as [misspelt], but yes.
CSR(14:17:37): Thank you.
CSR(14:18:02): I am reviewing the billing records and I will be with you momentarily.
Jack(14:18:07): Okay.
CSR(14:22:48): Thank you for your patience. I apologize for that delay. Your internet bill shows a balance of $##.##
[blah blah why my bill is high which I thought was the case but wanted to make sure]
This is a first bill and it is higher as it does contain prorated charges as well as the 1-time shipping and activation fee.
Jack(14:23:24): I see, it's overlapping billing periods plus setup. That explains it then. Thank you, that will be all.
Jack(14:24:02): customerssuck . com - it's therapeutic
Jack(14:24:05): Have a great day
Your session is now closed.
Your Question: Verify cause of bill amount
A Verizon eCenter Representative will be with you shortly. Thank you. (14:14:31)
Agent CSR has joined. (14:14:51)
CSR : Chat ID for this session is ###### (14:14:51)
CSR(14:15:11): Hello. Thank you for visiting our chat service.
Jack(14:15:25): Hello.
CSR(14:15:31): I will be happy to check your record. I will need your account number please.
Jack(14:15:47): #######
Jack(14:15:57): That is incorrect, I'm sorry
Jack(14:16:09): #######
CSR(14:16:44): Thank you. Is the account in your name? Jack?
Jack(14:16:57): It seems to have been recorded as [misspelt], but yes.
CSR(14:17:37): Thank you.
CSR(14:18:02): I am reviewing the billing records and I will be with you momentarily.
Jack(14:18:07): Okay.
CSR(14:22:48): Thank you for your patience. I apologize for that delay. Your internet bill shows a balance of $##.##
[blah blah why my bill is high which I thought was the case but wanted to make sure]
This is a first bill and it is higher as it does contain prorated charges as well as the 1-time shipping and activation fee.
Jack(14:23:24): I see, it's overlapping billing periods plus setup. That explains it then. Thank you, that will be all.
Jack(14:24:02): customerssuck . com - it's therapeutic
Jack(14:24:05): Have a great day
Your session is now closed.
Anyone else do these things?
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