Alright. I'm putting this in Off topic because I really can't tell WHERE to stick it. It's most likely supposed to be here anyway.
I can a complaint about my apartment complex. To be fair, I very much enjoy being in this complex. It's rather safe, and quant. Kinda close to some stores, but not too close you have traffic going by all the time.
No, my issue is with their emergency maintenance. Yet again, to be fair, it technically did not fall under their guidelines to emergency. I'll explain.
I believe it was Monday night(1/31/11). Around 10pm eastern when I walked into my bedroom to put another blanket on the bed, and then go to bed.
The smoke detector is right behind me, as I am doing such. As soon as I snap the blanket to help it cover the bed, the detector goes off. Not the signal that it's going to die and you need to change the battery. No. Full on "OMG SMOKE!" alarm.
My husband has a bad shoulder. It was injured at work. (he's in the navy) So both of us are trying to climb this chair and try to figure out how to take the detector down so we can change the battery, or at least take it out so we can go to bed for the night.
Well...after a round about 10 mins of us seriously not being able to get it off the wall. I call the emergency maintenance line. It goes through the whole speal of what they consider an emergency and then gets to the voice mail thingy.
I call them, leave the info and explain our smoke detector is going off, we can't get it off the wall to do anything about it and we really could use some help.
Surprise, surprise, when i get a call back stating that we're pretty much SOL.
So we fiddle some more, and we finally can get it sorta off the wall..by sorta i mean..it's connected by WIRES to the wall. Because two people who have only lived in this one apartment and have always lived in homes with our parents...we were all "ummm...now what?"
My husband calls his father and tries to see if he knows anything. His father was pretty much the same way we were...after nearly 30ish mins of this thing going off, I had enough.
I called the 911 service. I was at my wits end, and my only other reasoning was, if we don't call them, someone else will for disturbance of the peace..or worse, thinking there really IS a fire.
I call them, explain that we have a smoke detector that is going off, and we can't get it to stop. They said they'd send the fire department out to check it out.
I apologized for calling about something so small and explained we had tried all other options and i felt really dumb for this. She was really nice and told me it really could be something else and it was safe to get it checked anyway.
5 mins later, two fire engines arrive with their lights on. TWO. *hides in shame* At this point, i feel even worse...they really could be doing something better with their time.
They come in and rip it off the wall. O.o They change the battery, and find that it's acutally a faulty smoke detector. So they issue us a new one and advise us to call the main office tomorrow to explain to them it's not connected by those wires.
(those wires apparently connect all the alarms together, so when one really detects smoke, it will set the whole building off) Who knew...
So i call them the next day..and pretty much the guy said "they issued a new one? Hmm, well i dont' see anything wrong here then. I'll let maintenance know." And we hung up...
The whole issue is... this was a broken smoke alarm...and maintenance didn't care...at all...and i had to call the fire department to fix it so late at night...and they still don't care...
(FYI, i live in a town where there is NO 24 hour ANYTHING except Mcdonalds.)
I can a complaint about my apartment complex. To be fair, I very much enjoy being in this complex. It's rather safe, and quant. Kinda close to some stores, but not too close you have traffic going by all the time.
No, my issue is with their emergency maintenance. Yet again, to be fair, it technically did not fall under their guidelines to emergency. I'll explain.
I believe it was Monday night(1/31/11). Around 10pm eastern when I walked into my bedroom to put another blanket on the bed, and then go to bed.
The smoke detector is right behind me, as I am doing such. As soon as I snap the blanket to help it cover the bed, the detector goes off. Not the signal that it's going to die and you need to change the battery. No. Full on "OMG SMOKE!" alarm.
My husband has a bad shoulder. It was injured at work. (he's in the navy) So both of us are trying to climb this chair and try to figure out how to take the detector down so we can change the battery, or at least take it out so we can go to bed for the night.
Well...after a round about 10 mins of us seriously not being able to get it off the wall. I call the emergency maintenance line. It goes through the whole speal of what they consider an emergency and then gets to the voice mail thingy.
I call them, leave the info and explain our smoke detector is going off, we can't get it off the wall to do anything about it and we really could use some help.
Surprise, surprise, when i get a call back stating that we're pretty much SOL.
So we fiddle some more, and we finally can get it sorta off the wall..by sorta i mean..it's connected by WIRES to the wall. Because two people who have only lived in this one apartment and have always lived in homes with our parents...we were all "ummm...now what?"
My husband calls his father and tries to see if he knows anything. His father was pretty much the same way we were...after nearly 30ish mins of this thing going off, I had enough.
I called the 911 service. I was at my wits end, and my only other reasoning was, if we don't call them, someone else will for disturbance of the peace..or worse, thinking there really IS a fire.
I call them, explain that we have a smoke detector that is going off, and we can't get it to stop. They said they'd send the fire department out to check it out.
I apologized for calling about something so small and explained we had tried all other options and i felt really dumb for this. She was really nice and told me it really could be something else and it was safe to get it checked anyway.
5 mins later, two fire engines arrive with their lights on. TWO. *hides in shame* At this point, i feel even worse...they really could be doing something better with their time.
They come in and rip it off the wall. O.o They change the battery, and find that it's acutally a faulty smoke detector. So they issue us a new one and advise us to call the main office tomorrow to explain to them it's not connected by those wires.
(those wires apparently connect all the alarms together, so when one really detects smoke, it will set the whole building off) Who knew...
So i call them the next day..and pretty much the guy said "they issued a new one? Hmm, well i dont' see anything wrong here then. I'll let maintenance know." And we hung up...
The whole issue is... this was a broken smoke alarm...and maintenance didn't care...at all...and i had to call the fire department to fix it so late at night...and they still don't care...
(FYI, i live in a town where there is NO 24 hour ANYTHING except Mcdonalds.)
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