Managers are quick to point out when you're being yelled at by a customer to not to take it personal. ok. Just how do you do that anyway when you have some person just inches away from your face screaming at you & your first reaction is to get on the defensive? You are going to take it personal. There's no way that you couldn't.
Whether or not you let it ruin your entire day is the real concern.
Whether or not you let it ruin your entire day is the real concern.
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