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We've just discovered the 5th error the local pharmacy has made in doling out our medications since they took over 8 months ago. In our opinion, 5 errors is about 5 too many. But since they screwed up all 3 of my wife's medications in one go, I suppose you could only count it as their 3rd error.
They gave her 10 too few of her blood pressure meds and 10 too many of her anti-depressants, as well as 32 too many of one of her other meds. That would be 32 too many of a refill that should have been for 30 one-a-day pills.
They had shorted me by 30 pills a few months ago on my 60/month script, too. Granted, I noticed immediately because I get two 30 count bottles each month and they gave me only one. The guy who filled it simply took a '60 count' sticker and placed it over the words 30 count. They claim it's just a new guy who didn't know what he was doing. My impression is that one needs much schooling to become a pharmacy tech. Clearly that should include not just putting a sticker with a different number on the outside of a smaller bottle and pretending that changes the number of pills inside, right?
At any rate, in 5 years the old pharmacy had made 1 error on our prescriptions, an error which they caught and told us about with apologies, etc. The new place doesn't catch the errors, is surprised and confused when we complained about the last few, and I have to ask - how do they track inventory that they don't notice 30 pills too many or too few of controlled substances?
Not that I like changing to a pharmacy with a less convenient location, but these people need some serious oversight which they are clearly not getting. My wife wants to just complain to corporate. I'd like to take it a step above that and report them to whatever state agency handles their licensing because not only is this negligent, it could be deadly to someone who isn't paying close attention and needs their meds to survive.
So, having been long winded about it, does anyone know the regulatory agency in the Commonwealth of Massachusetts that oversees pharmacies and takes consumer complaints?
They gave her 10 too few of her blood pressure meds and 10 too many of her anti-depressants, as well as 32 too many of one of her other meds. That would be 32 too many of a refill that should have been for 30 one-a-day pills.
They had shorted me by 30 pills a few months ago on my 60/month script, too. Granted, I noticed immediately because I get two 30 count bottles each month and they gave me only one. The guy who filled it simply took a '60 count' sticker and placed it over the words 30 count. They claim it's just a new guy who didn't know what he was doing. My impression is that one needs much schooling to become a pharmacy tech. Clearly that should include not just putting a sticker with a different number on the outside of a smaller bottle and pretending that changes the number of pills inside, right?
At any rate, in 5 years the old pharmacy had made 1 error on our prescriptions, an error which they caught and told us about with apologies, etc. The new place doesn't catch the errors, is surprised and confused when we complained about the last few, and I have to ask - how do they track inventory that they don't notice 30 pills too many or too few of controlled substances?
Not that I like changing to a pharmacy with a less convenient location, but these people need some serious oversight which they are clearly not getting. My wife wants to just complain to corporate. I'd like to take it a step above that and report them to whatever state agency handles their licensing because not only is this negligent, it could be deadly to someone who isn't paying close attention and needs their meds to survive.
So, having been long winded about it, does anyone know the regulatory agency in the Commonwealth of Massachusetts that oversees pharmacies and takes consumer complaints?
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