New member hailing from rental-car-hell!

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Hi boys and girls!

My name is John, and I work for Rent A Wreck car and truck rental. I only wish my customers were as nice as the cars I rent out.

I would just like to go on record as saying that this is the most refreshing site I have come across to-date.

In all fairness, during a typical day I DO wait on some fairly nice folks.... keywords here are FAIRLY and SOME. You know what I mean.

I have been reading all your tales of misery (and SWEET VICTORY) concering the wonderful world of Customer Service ...... and I just HAD to join in!

Thanks all for reading, and I KNOW Ill be able to add at least a few new laughs a week!

[sms001]

Hi boys and girls!
!

Hi there TSFR! Welcome aboard. Always thought the rent-a-wreck concept was an interesting one. Are the customers very different from regular rental car places?

[THIS SPACE FOR RENT]

The customers are "less pleasant" if anything. They call or come in with the pre-concieved notion that they will be renting some old beat up POS, when mostly our cars are only a year or two old (and in NICE shape)

Most of the stress is because 80% of our customers are what we call "pre-pissed"
....that is, they are either renting because they've been in an accident with their car, and/or are having BIG repairs done at the dealership

Yeah.

I WOULD be interested to hear from anyone that works for another car-rental company.... is it just as bad?!

[BookstoreEscapee]

Most of the stress is because 80% of our customers are what we call "pre-pissed"

Pre-pissed! I like it!

We have at least a couple other rental car people that I can think of off the top of my head...

!