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Hello to all, I am a CSR for a rather large cell phone provider, on average I talk to around 60 - 70 customers a day. Without fail within those 60 or 70 people are those lucky few who are extremely "special". I often wonder why someone would buy and attempt to use a cell phone that can pretty much do everything for you but cook dinner, when they themselves are barely smart enough to remember to breathe....example....
Me: thank you for calling ***wireless city***, this is *spitfire* how can i help you....
Lady: Uh...I need ta axe you a question, my phone not workn...
Me: (was that the question?)...I'm sorry to hear that, I see you are using the ***high end data device, with all the bells and whistles possible**** how long has the device been inoperable?
Lady: whut you mean?
Me: When was the last time you were able to use your phone..
Lady: I don't know....
Me:.........? Uh, you don't know how long it hasn't worked?
Lady: Oh! (laughs) It hasn't ever worked, not since I got it, like a week ago.
I plugged in that charger thing and waited and it charged, so I tried to use it and the screen just has letters all over it and they won't git off of there and when I punch them buttons nothing happens.
Me: the screen has "letters" on it? Do the letters say anything?
Lady: No, they don't say nuthin the sound doesn't work....
Me: (now I'm confused)...the sound?
Lady: You axed if the letters said anything, I don't know cuz the sound aint working either....
Me: (OMG!!!!) Oh ok, I meant do the letters spell anything, are there words on the screen or just random letters?
Lady: I don't know....
Me: You don't know if there are words or random letters?
Lady: no....
Me: can you read me the letters that are on the screen?
Lady: I can tell you what the letters are but I don't know how to read....
Me: (you have got to be friggin kidding me!!!!) Ok, just tell me what each letter is....
Lady: I. N. S. E. R. T. S. I. M (Insert Sim)
to CS.
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