On Friday, I went to read on my "not difficult tactile sense" e-reader and the screen was messed up...lines running across most of the screen and a dark patch in a corner. I tried rebooting it on the hopes that the screen would come back normal, but that didn't improve anything. After a little bit of research on the web, I found this is a somewhat common problem with my brand of e-reader. So, hubby and I went to "Barns and No Bull" to see if anything could be done. I was thinking I was SOL because I had got it around March or maybe even as early as February two years ago and the extended warranty would have just lapsed. I went up the the gentleman at the customer service desk and asked if anything could be done. He asked if I got the warranty, and I said we had, and I thought it was about two years ago. So, he called the number that deals with e-readers talked with somebody for a moment or two, checked on availability with somebody in the back of the store, and next thing I know a lady is walking up to the desk with a replacement e-reader for me. It was a "pre-owned" one, but hell I was ecstatic to get anything. As soon as I got a chance, I posted on FB about how great Barns and No Bull's customer service was and how "Rhymes with Book" stands behind their products, etc. I was just about to post the story in the Praising forum and then it dawned on me. I got my e-reader in 2012 and had only had it a little over a year, not the 25-26 months that I was thinking. I was still under warranty and nobody actually went out of their way to help me out.
(Though I am going to let hubby keep thinking they did...maybe I can get one of the tablet ones from them for Xmas or my birthday this year. )
(Though I am going to let hubby keep thinking they did...maybe I can get one of the tablet ones from them for Xmas or my birthday this year. )
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