BG; I work as Tech Support in a large UK supermarket, helping customers buy tablets, laptops, Tv's etc
Had a nice old lady come in yesterday with a fruitPad, saying that she couldn't connect it to her home wifi. Explained to her how to connect, telling her about the SSID and password on the back of her router.
She came back in today, with the SSID and password written on a piece of paper and asked if I could connect it for her. I explained to her that unless I was in range of her router there is unfortunately no way that I could do that and suggested that she got a neighbour or member of her family to set it up for her.
Next question: I tried to charge up my fruitPad last night but I could insert the connector, can you tell me why? Take a quick look at her tablet, take it out of the case, remove the plastic wrap that Fruit wrap them in in the box, return it to the case, and then plug in the charger.
To be fair to her, she was very embarrassed that it was that easy to fix her second problem
Had a nice old lady come in yesterday with a fruitPad, saying that she couldn't connect it to her home wifi. Explained to her how to connect, telling her about the SSID and password on the back of her router.
She came back in today, with the SSID and password written on a piece of paper and asked if I could connect it for her. I explained to her that unless I was in range of her router there is unfortunately no way that I could do that and suggested that she got a neighbour or member of her family to set it up for her.
Next question: I tried to charge up my fruitPad last night but I could insert the connector, can you tell me why? Take a quick look at her tablet, take it out of the case, remove the plastic wrap that Fruit wrap them in in the box, return it to the case, and then plug in the charger.
To be fair to her, she was very embarrassed that it was that easy to fix her second problem
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