If I've mentioned some of these before, forgive me and spread the word.
What not to do at a bank:
1. Don't hang around before or after opening. We can call the cops if we don't feel comfortable. We have no idea what your intentions are. If you see employees entering that door you are at, then please vacate the area until opening.
2. When in a drive through, speak towards the speaker. Do not look down, mumble, or look across the vehicle away from the spreaker and expect us to hear you clearly.
3. Do not stand right behind another customer in line. It's intrusive, freaky, and rude. Stand behind the line cord or if the financial institution has one, the sign that says to wait there. I know, reading is hard!
4. Do not just walk up to a window, EVER. Wait until you are asked to approach or someone says, "come on over" etc. There is a lot of private information, and odds are you haven't been asked to come over for a reason. That, and just walking up to an empty window does not mean someone is currently working there. You could be there awhile.
5. Do not throw things across to the teller, ie deposits, checks for cash, etc It shows disrespect and that kind of treatment is not in our pay grade.
6. Tellers love to help you the best we can, but we are not personal assistants or accountants (well, most of us). I do not get paid nearly as well as those people to be doing all of your bookwork. $12.59 an hour barely covers my background check and constant audits. I am entrusted with delicate information about a great deal of people, and I am part of the lowest paid group in a bank. I have to be the one who catches a fraudulent check if people try to deposit them. I will get written up for being a penny over or short, for taking an stale-dated check, for not IDing a person, for stealing (immediate dismissal), for complaints about my service, for missing supervisor approval on certain items, think of it and banking and that is on my shoulders. I have a lot of responsibility and pressure, and get paid dick. Do not add to it be making me to do all of the work for you.
7. That being said, I can help with a great deal of things. Having me do your deposit and me thanking you as you go to the new accounts area to ask for a print out of your transactions just wastes your time. I can do that. I have the power!
8. When I say hello, it's polite to acknowledge me somehow.
9. Try your best to fill out paperwork completely. I know it's scary, but if you follow what the lines say I swear it won't be that bad. Errors can be fixed. I know I don't make a big deal of out adding/subtracting errors. It's a simple fix. HINT: if you have a cell phone, use the calc function, if all else fails.
10. I can't put the cash just directly in your hand. It is the custom to count it out to you. Put your hand away for a moment.
I'm sure there's more, but that is just today.
What not to do at a bank:
1. Don't hang around before or after opening. We can call the cops if we don't feel comfortable. We have no idea what your intentions are. If you see employees entering that door you are at, then please vacate the area until opening.
2. When in a drive through, speak towards the speaker. Do not look down, mumble, or look across the vehicle away from the spreaker and expect us to hear you clearly.
3. Do not stand right behind another customer in line. It's intrusive, freaky, and rude. Stand behind the line cord or if the financial institution has one, the sign that says to wait there. I know, reading is hard!
4. Do not just walk up to a window, EVER. Wait until you are asked to approach or someone says, "come on over" etc. There is a lot of private information, and odds are you haven't been asked to come over for a reason. That, and just walking up to an empty window does not mean someone is currently working there. You could be there awhile.
5. Do not throw things across to the teller, ie deposits, checks for cash, etc It shows disrespect and that kind of treatment is not in our pay grade.
6. Tellers love to help you the best we can, but we are not personal assistants or accountants (well, most of us). I do not get paid nearly as well as those people to be doing all of your bookwork. $12.59 an hour barely covers my background check and constant audits. I am entrusted with delicate information about a great deal of people, and I am part of the lowest paid group in a bank. I have to be the one who catches a fraudulent check if people try to deposit them. I will get written up for being a penny over or short, for taking an stale-dated check, for not IDing a person, for stealing (immediate dismissal), for complaints about my service, for missing supervisor approval on certain items, think of it and banking and that is on my shoulders. I have a lot of responsibility and pressure, and get paid dick. Do not add to it be making me to do all of the work for you.
7. That being said, I can help with a great deal of things. Having me do your deposit and me thanking you as you go to the new accounts area to ask for a print out of your transactions just wastes your time. I can do that. I have the power!
8. When I say hello, it's polite to acknowledge me somehow.
9. Try your best to fill out paperwork completely. I know it's scary, but if you follow what the lines say I swear it won't be that bad. Errors can be fixed. I know I don't make a big deal of out adding/subtracting errors. It's a simple fix. HINT: if you have a cell phone, use the calc function, if all else fails.
10. I can't put the cash just directly in your hand. It is the custom to count it out to you. Put your hand away for a moment.
I'm sure there's more, but that is just today.
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