This is a common reaction the hotel hears when we are booked, and it even happened tonight.
Two gentlement walk in. Younger one asks, "Do you have a shuttle to the airport?"
Me: Yes, we sure do! (I am way too perky then any normal human should be.)
YG: Does it cost anything (I am answering these questions like I am because I figured they were already guests by how they were phrasing them)
Me: Nope, not a thing. It leaves on the hour and we try to sign people up so we don't leave anyone behind. (I get ready to sign them up.)
YG": Alright, good. So (turns to older gentleman) what we'd need to leave like at 5?
OG: Yeah, that's about right. (I am in position & ready to sign up these fine gentlemen.)
YG: Okay, good alright.
OG: Next question...
Me: Alright!
OG: Do you have two rooms avaiable... (starts naming what they need)
Me: (Quickly scoots over my list) I am sorry, we are completly booked. ( empathy)
OG: You have GOT to be kidding.
YG: aw man!
Me: Nope, not kidding. Sure sorry. I am paid to sell rooms, not kid people about being full. (no idea where that came from)
YG & OG: (actually laugh!) Can you call some places for us?
Me: Sure, I can dial & you can chat with em. Well, I am not sure where I can send ya, but the Hotel & Convention Center, Holiday Inn Grand, and the Crown Plaza all have shuttles. So, we could try them.
YG: How about the Kelly?
Me: (hello? were you caring to listen???). No, they don't.
OG: Well, call up the klsafjflk. (I literally did not hear what he had said.)
Me: I am sorry, call up the...?
OG: THE RAMADA! You said they have a shuttle. (uh what?)
Me: Um no, I said the Crown Plaza had one....
OG: Where is that?
Me: It's downtown...
YG & OG: NOO! Forget that. We want to stay out here. (The largest town in Montana, and people freak out about how big it is...)
OG: Oh well, what was that one? (I named 3!)
Me: *repeat the 3 hotels*
OG: Where is the Hotel & Convention Center?
Me: Kind of tucked behind the Holiday Inn Grand. They are right beside eachother.
OG: Oh that place that used to be *old hotel apparently I have never heard of* long time ago.
Me: *gives the uh sure look* I dunno, I mean I am 26 but I have not lived here all of my life either.
OG: *laughs* Yeah it's back in the age of dirt.
Me: Give the *uh sure look* again. They get on the phone, and are off.
Also:
The hotel version of "you looked bored".
Guest: Hey! (does something I can't remember)
Me: Hi. How ya doing? (doing my paperwork but look up to greet guest)
Guest: I just wanted to help you stay awake!
Me: Oh I have no problem staying awake. *said in stern tone*
Guest: Oh.
AND:
Guest: I bet you get so bored at night.
Me: (you bet wrong, you lose!) No, actually I have pleanty of paperwork and guests to keep me busy pretty much all night actually.
Guest: Oh.
I have even had to explain to people that I have trained probably more then 20 people on the night shift and every one of them has said the following two things: "I thought I would have more time to just sit around." OR "I didn't know this would be soooo hard (referring to the paperwork that the computer does most of)!"
Two gentlement walk in. Younger one asks, "Do you have a shuttle to the airport?"
Me: Yes, we sure do! (I am way too perky then any normal human should be.)
YG: Does it cost anything (I am answering these questions like I am because I figured they were already guests by how they were phrasing them)
Me: Nope, not a thing. It leaves on the hour and we try to sign people up so we don't leave anyone behind. (I get ready to sign them up.)
YG": Alright, good. So (turns to older gentleman) what we'd need to leave like at 5?
OG: Yeah, that's about right. (I am in position & ready to sign up these fine gentlemen.)
YG: Okay, good alright.
OG: Next question...
Me: Alright!
OG: Do you have two rooms avaiable... (starts naming what they need)
Me: (Quickly scoots over my list) I am sorry, we are completly booked. ( empathy)
OG: You have GOT to be kidding.
YG: aw man!
Me: Nope, not kidding. Sure sorry. I am paid to sell rooms, not kid people about being full. (no idea where that came from)
YG & OG: (actually laugh!) Can you call some places for us?
Me: Sure, I can dial & you can chat with em. Well, I am not sure where I can send ya, but the Hotel & Convention Center, Holiday Inn Grand, and the Crown Plaza all have shuttles. So, we could try them.
YG: How about the Kelly?
Me: (hello? were you caring to listen???). No, they don't.
OG: Well, call up the klsafjflk. (I literally did not hear what he had said.)
Me: I am sorry, call up the...?
OG: THE RAMADA! You said they have a shuttle. (uh what?)
Me: Um no, I said the Crown Plaza had one....
OG: Where is that?
Me: It's downtown...
YG & OG: NOO! Forget that. We want to stay out here. (The largest town in Montana, and people freak out about how big it is...)
OG: Oh well, what was that one? (I named 3!)
Me: *repeat the 3 hotels*
OG: Where is the Hotel & Convention Center?
Me: Kind of tucked behind the Holiday Inn Grand. They are right beside eachother.
OG: Oh that place that used to be *old hotel apparently I have never heard of* long time ago.
Me: *gives the uh sure look* I dunno, I mean I am 26 but I have not lived here all of my life either.
OG: *laughs* Yeah it's back in the age of dirt.
Me: Give the *uh sure look* again. They get on the phone, and are off.
Also:
The hotel version of "you looked bored".
Guest: Hey! (does something I can't remember)
Me: Hi. How ya doing? (doing my paperwork but look up to greet guest)
Guest: I just wanted to help you stay awake!
Me: Oh I have no problem staying awake. *said in stern tone*
Guest: Oh.
AND:
Guest: I bet you get so bored at night.
Me: (you bet wrong, you lose!) No, actually I have pleanty of paperwork and guests to keep me busy pretty much all night actually.
Guest: Oh.
I have even had to explain to people that I have trained probably more then 20 people on the night shift and every one of them has said the following two things: "I thought I would have more time to just sit around." OR "I didn't know this would be soooo hard (referring to the paperwork that the computer does most of)!"
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