OK, I ended up getting an earful from another customer, who doesn't know how sleep deprived I am because of my sick toddler, or that I myself have sinus issues and just didn't want a stupid altercation with an even more stupid customer, BUT anyways...
I'm on Express, and it was BUSY. I finished with one order, when I hear from the line up, "HEY cashier! These people have WAY more than 12 items, and they were told they can't be here! Now what are you gonna do about it?"
I look up.. and sure enough there is *gasp* about 16 items on my counter.
Ok, here is where I groaned to myself, because one of my pet peeves is people who can't count. But I look up , and lo and behold, I recognize the customer, and she is winking at me
I said to her "You know, this is the second time you have come here with more than 12, I told you last time that we can't accommodate your orders if its over 12."
She's winking at me, and trying to smile at me....
OH FOR GODS SAKE!
"Look. It's not fair for the other customers who have to wait behind you, you have to line up in the other lanes! It's 12 items, OK?"
The first time this customer pulled this stunt, she has about 12 items MULTIPLIED, so 8 dish soaps, 10 milks, 25 chocolate bars, etc. I had refused to serve her, but she just stood there like she didn't understand... My manager was near (doing a cash pick up) and told me to put her through quickly, while lecturing the lady that next time she had to go to a big lane.
(so I used the quantity button- and yeah it went fast but it was the principal of of it all, kwim?)
"Oh sure, sure, no problem." says the lady.
So this time I said to her nodding face, "I remember you," and here is where I made my mini fuck up, which I regret, lol, "And I'm gonna do this fast, but the next time you have to put it back in your buggy and go somewhere else."
I got it done, and tried to move her out as fast as I could. I was tired, in pain, and did I really want to wait for my boss to come over, when it was so busy and it took her at least 5 minutes to show up for a freaking over ride- never mind coming to deal with witless customers? Not really, I had half an hour to go and I was gonna get out of there, dammit!
So of course, the lady that gave me the heads up on this stupid mathematically challenged customer chewed me out BIG BIG.
UGH. All I could do for her was check out her little order, apologize and tell her that if the customer was playing dumb, then we would have had to wait even longer for my super to show up, and that I was sorry, I just wanted to keep the line moving.
I was sorry, I know I let her down and next time I hope to have more Ice Blood running through my veins.
But after that... smooth sailing, lol.
I'm on Express, and it was BUSY. I finished with one order, when I hear from the line up, "HEY cashier! These people have WAY more than 12 items, and they were told they can't be here! Now what are you gonna do about it?"
I look up.. and sure enough there is *gasp* about 16 items on my counter.
Ok, here is where I groaned to myself, because one of my pet peeves is people who can't count. But I look up , and lo and behold, I recognize the customer, and she is winking at me
I said to her "You know, this is the second time you have come here with more than 12, I told you last time that we can't accommodate your orders if its over 12."
She's winking at me, and trying to smile at me....
OH FOR GODS SAKE!
"Look. It's not fair for the other customers who have to wait behind you, you have to line up in the other lanes! It's 12 items, OK?"
The first time this customer pulled this stunt, she has about 12 items MULTIPLIED, so 8 dish soaps, 10 milks, 25 chocolate bars, etc. I had refused to serve her, but she just stood there like she didn't understand... My manager was near (doing a cash pick up) and told me to put her through quickly, while lecturing the lady that next time she had to go to a big lane.
(so I used the quantity button- and yeah it went fast but it was the principal of of it all, kwim?)
"Oh sure, sure, no problem." says the lady.
So this time I said to her nodding face, "I remember you," and here is where I made my mini fuck up, which I regret, lol, "And I'm gonna do this fast, but the next time you have to put it back in your buggy and go somewhere else."
I got it done, and tried to move her out as fast as I could. I was tired, in pain, and did I really want to wait for my boss to come over, when it was so busy and it took her at least 5 minutes to show up for a freaking over ride- never mind coming to deal with witless customers? Not really, I had half an hour to go and I was gonna get out of there, dammit!
So of course, the lady that gave me the heads up on this stupid mathematically challenged customer chewed me out BIG BIG.
UGH. All I could do for her was check out her little order, apologize and tell her that if the customer was playing dumb, then we would have had to wait even longer for my super to show up, and that I was sorry, I just wanted to keep the line moving.
I was sorry, I know I let her down and next time I hope to have more Ice Blood running through my veins.
But after that... smooth sailing, lol.
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