Had a guy today ask me about a patio chair we had on display. It turns out this particular chair is sold as a 2-pack, with the parts for both chairs in one box, some assembly required.
Customer: So, this price here ($92) is for one chair, right?
Me: Actually, that one is sold as a two-pack.
Customer: Oh. So two chairs for $92.
Me: Yes.
Customer: I wonder how big the box for those is...
Me: Oh, I can show you. Wait right here...(has customer wait by the receiving doors while I drag the box over)
Customer: So that's two chairs in there...
Me: Yup.
Customer: Can you open it up and make sure?
I open up the box, where we find, to my stupified amazement, 2 chairs, disassembled, inside the box.
Customer: Oh. So that is two chairs in there...
Me: Yup.
Customer. Well, I only need one. I guess I could put them together and return one....
Me: Actually sir, we would have no way to sell the chair if you returned it. (Convenient lie--we could just pull a price out of our bums, but we try to avoid doing this)
Customer: Ah well, I guess I would have an extra then. By the way, those were two chairs in there, right?
Me: Yup.
Customer: I'll go talk to my wife, see if she wants them.
And off he went to consult with the missus, who evidently decided she didn't want the chairs. So he asked me if there were two chairs in the box no fewer than 4 times, and then didn't even buy them.
I tell you, they ain't making them any smarter around here.
Customer: So, this price here ($92) is for one chair, right?
Me: Actually, that one is sold as a two-pack.
Customer: Oh. So two chairs for $92.
Me: Yes.
Customer: I wonder how big the box for those is...
Me: Oh, I can show you. Wait right here...(has customer wait by the receiving doors while I drag the box over)
Customer: So that's two chairs in there...
Me: Yup.
Customer: Can you open it up and make sure?
I open up the box, where we find, to my stupified amazement, 2 chairs, disassembled, inside the box.
Customer: Oh. So that is two chairs in there...
Me: Yup.
Customer. Well, I only need one. I guess I could put them together and return one....
Me: Actually sir, we would have no way to sell the chair if you returned it. (Convenient lie--we could just pull a price out of our bums, but we try to avoid doing this)
Customer: Ah well, I guess I would have an extra then. By the way, those were two chairs in there, right?
Me: Yup.
Customer: I'll go talk to my wife, see if she wants them.
And off he went to consult with the missus, who evidently decided she didn't want the chairs. So he asked me if there were two chairs in the box no fewer than 4 times, and then didn't even buy them.
I tell you, they ain't making them any smarter around here.
Comment