Just a short one...
A customer I was serving yesterday went to pay with her debit card. She puts her pin in, only for the till to ask for her to re-try entering it. I ask her politely to re-enter her pin. She does so, only for the number to be rejected again.
I wasn't quite expecting the following:
Me: Sorry, madam. Would you mind re-entering your pin again? It's been rejected again...
Customer: What's a pin?
Me: The personal identification number for your card.
Customer: Huh? My wha.....*brain starts working* oh.
A customer I was serving yesterday went to pay with her debit card. She puts her pin in, only for the till to ask for her to re-try entering it. I ask her politely to re-enter her pin. She does so, only for the number to be rejected again.
I wasn't quite expecting the following:
Me: Sorry, madam. Would you mind re-entering your pin again? It's been rejected again...
Customer: What's a pin?
Me: The personal identification number for your card.
Customer: Huh? My wha.....*brain starts working* oh.
Comment