OK, for those who aren't aware, I now work as a relay operator. Basic gist of the job, deaf person types to us, we repeat to hearing user, hearing user speaks to us, we type to deaf user. The same premise can be used for automated menus. Anyway, last night I had this gem.
Going through an automated menu, I typed out the entire menu, at the end it said "to repeat this menu, please press 9"... the deaf user, who had the entire text transcript of what had been said, asked me to please press 9 for him
I have seen both sides of our software, and I know that their side keeps the transcript of the entire conversation until the session is closed... how can you need something repeated
Going through an automated menu, I typed out the entire menu, at the end it said "to repeat this menu, please press 9"... the deaf user, who had the entire text transcript of what had been said, asked me to please press 9 for him
I have seen both sides of our software, and I know that their side keeps the transcript of the entire conversation until the session is closed... how can you need something repeated
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