This is something that I see fairly often. Today, the guest just had impeccable timing, because I was on the phone with Hubby.
Hubby calls me up to see how my night is doing. We're booked solid, since it's one of our busiest weekends of the year (graduations + exodus from the dorms nearby). He asks if someone has done the "Luggage Thing" yet.
It's important at this point to note that we're a motel, which is all outside entrances (vs. a hotel with indoor entrances). The "Luggage Thing" is when a guest brings in ALL their luggage when they check-in, even though it's very possible that (1) their room is on the opposite side of the motel from the office (and we don't have nifty luggage carts here) and they have to pack it ALL the way to the other side or (2) if they don't have a reservation, that we're sold out, which means they have to pack ALL that luggage back to their car.
Hubby: "Had any guests to the 'Luggage Thing' yet?"
Me: "No, but I may have one. He just pulled in and is unloading his car. He's got a pretty big suitcase, and some bags. I don't think I've checked him in yet."
Hubby: "Do you think he has a reservation?"
Me: "Let's see...I only have three reservations, and one of the rooms is on the other end. And since I doubt his name's Betty, he's only got a 50% chance of having the room on this side."
Guest checks in, and guess what? He's on the other side! He opted to leave his car parked where it was and haul his bags over there (they looked heavy).
I just don't get it. My parents always did the "Luggage Thing" too. Personally, I think it makes sense to wait and see where your room is going to be, and THEN unload your luggage...that way you can park closer to your room to unpack instead of hauling heavy bags all over the place. To each his own, I suppose.
Hubby calls me up to see how my night is doing. We're booked solid, since it's one of our busiest weekends of the year (graduations + exodus from the dorms nearby). He asks if someone has done the "Luggage Thing" yet.
It's important at this point to note that we're a motel, which is all outside entrances (vs. a hotel with indoor entrances). The "Luggage Thing" is when a guest brings in ALL their luggage when they check-in, even though it's very possible that (1) their room is on the opposite side of the motel from the office (and we don't have nifty luggage carts here) and they have to pack it ALL the way to the other side or (2) if they don't have a reservation, that we're sold out, which means they have to pack ALL that luggage back to their car.
Hubby: "Had any guests to the 'Luggage Thing' yet?"
Me: "No, but I may have one. He just pulled in and is unloading his car. He's got a pretty big suitcase, and some bags. I don't think I've checked him in yet."
Hubby: "Do you think he has a reservation?"
Me: "Let's see...I only have three reservations, and one of the rooms is on the other end. And since I doubt his name's Betty, he's only got a 50% chance of having the room on this side."
Guest checks in, and guess what? He's on the other side! He opted to leave his car parked where it was and haul his bags over there (they looked heavy).
I just don't get it. My parents always did the "Luggage Thing" too. Personally, I think it makes sense to wait and see where your room is going to be, and THEN unload your luggage...that way you can park closer to your room to unpack instead of hauling heavy bags all over the place. To each his own, I suppose.
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