This is a depressingly regular sort of conversation:
Me: What make is your truck?
Customer: Chevy
Me: And what model is it?
Customer: EXT
I type that in. The computer system wants to put "Trailblazer EXT." I ask; the customer says it's not a Trailblazer. Again I ask what the model is.
Customer: Extended cab.
Me: Sir, that's a style, not a model.
Customer: It's a pickup.
Me: Again, that's a style. I need the model so people can find your ad online.
(The site vendor needs this for the search function. We go around and around and around....) Finally he says "Silverado 1500."
Was that really so hard? How do you not know what you're driving?
This happens several times a week. Only the details of make & model vary. I've had people not know the make of the vehicle they've been driving for years. If you know nothing else about your own car, wouldn't you know that much??
Me: What make is your truck?
Customer: Chevy
Me: And what model is it?
Customer: EXT
I type that in. The computer system wants to put "Trailblazer EXT." I ask; the customer says it's not a Trailblazer. Again I ask what the model is.
Customer: Extended cab.
Me: Sir, that's a style, not a model.
Customer: It's a pickup.
Me: Again, that's a style. I need the model so people can find your ad online.
(The site vendor needs this for the search function. We go around and around and around....) Finally he says "Silverado 1500."
Was that really so hard? How do you not know what you're driving?
This happens several times a week. Only the details of make & model vary. I've had people not know the make of the vehicle they've been driving for years. If you know nothing else about your own car, wouldn't you know that much??
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