Im at the insurance agency I mentioned a few weeks back, covering the phone again, but this one relates to a walk in client.
This guy's father can no longer drive due to age and failing health, and is transferring ownership of his car to his son (the client who walked in). He was here to add the car to insurance policy, but made a small yet critical error on the car's title. After writing in the mileage at the time of the transfer, he checked off a box indicating that it was "beyond its mechanical limits." in other words, that the odometer had rolled over to zero and no longer indicated the true mileage.....except it hadn't.
Now that mistake can not be undone because the title is an official document that cant be altered. Now he's got to have an affidavit signed by his father AND NOTARIZED to certify the proper mileage on the vehicle before anything can be done with the registry (and no registration means no insurance either).
The guy is super pissed about it but managed to restrain himself from turning into a massive SC on the poor agent who was talking with him.
I can sympathize with the massive amount of extra work this seemingly small mistake is going to cause for him, but that's what you get for not reading the damn instructions.
This guy's father can no longer drive due to age and failing health, and is transferring ownership of his car to his son (the client who walked in). He was here to add the car to insurance policy, but made a small yet critical error on the car's title. After writing in the mileage at the time of the transfer, he checked off a box indicating that it was "beyond its mechanical limits." in other words, that the odometer had rolled over to zero and no longer indicated the true mileage.....except it hadn't.
Now that mistake can not be undone because the title is an official document that cant be altered. Now he's got to have an affidavit signed by his father AND NOTARIZED to certify the proper mileage on the vehicle before anything can be done with the registry (and no registration means no insurance either).
The guy is super pissed about it but managed to restrain himself from turning into a massive SC on the poor agent who was talking with him.
I can sympathize with the massive amount of extra work this seemingly small mistake is going to cause for him, but that's what you get for not reading the damn instructions.
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