Me: Thank you for calling, my name is Dennis, how can I help you?
Cust: Well, I dunno, I got transferred to you
Me: OK, what was your phone number?
Cust: Oh, I wish you wouldn’t have asked me that…..
...let's take a moment to consider that statement, shall we? Just pull it over, feel the impending doom, the sense of dread, hanging on the line. It's empty - but consuming. Very scary.
Me: What? Why?
Cust: I got a LIST here….
Me: Sir, what’s YOUR phone number?
He gives me the number. Nothing in the computer. Try a regional search.
Me: What’s your ZIP code?
Cust: Oh, man, all these codes and numbers, hard to remember…..
I ended up giving him another phone number to call. But as an aside, question for all you phone jockeys: Are you as tired as I am with people from the South saying, "Do what now?" 'Cause it's starting to get on the nerves of everyone on my team.
Cust: Well, I dunno, I got transferred to you
Me: OK, what was your phone number?
Cust: Oh, I wish you wouldn’t have asked me that…..
...let's take a moment to consider that statement, shall we? Just pull it over, feel the impending doom, the sense of dread, hanging on the line. It's empty - but consuming. Very scary.
Me: What? Why?
Cust: I got a LIST here….
Me: Sir, what’s YOUR phone number?
He gives me the number. Nothing in the computer. Try a regional search.
Me: What’s your ZIP code?
Cust: Oh, man, all these codes and numbers, hard to remember…..
I ended up giving him another phone number to call. But as an aside, question for all you phone jockeys: Are you as tired as I am with people from the South saying, "Do what now?" 'Cause it's starting to get on the nerves of everyone on my team.
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