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User calls in about an admin account.
She first says she's got a request out to have an admin account created, but there was another request open for the same thing, and they got tangled up or something.
So the user explains she doesn't have an account, and she needs one created.
Only, she says she does have an account but it's disabled.
Only, she says it's not disabled, it's been re-enabled.
So, what she means to say is she needs the password reset for the account.
Okay, great! I can put in a ticket for that. I do so, reflecting that it would have been a lot faster if she'd just stated this from the get-go, saved us a couple minutes of confusing go-arounds.
And then, ten minutes later, she calls back. The account that needed to be reset wasn't hers, like she'd said, but someone else. So I modify the ticket appropriately and send it on.
Please, please use the brains you allegedly have to be working here.
She first says she's got a request out to have an admin account created, but there was another request open for the same thing, and they got tangled up or something.
So the user explains she doesn't have an account, and she needs one created.
Only, she says she does have an account but it's disabled.
Only, she says it's not disabled, it's been re-enabled.
So, what she means to say is she needs the password reset for the account.
Okay, great! I can put in a ticket for that. I do so, reflecting that it would have been a lot faster if she'd just stated this from the get-go, saved us a couple minutes of confusing go-arounds.
And then, ten minutes later, she calls back. The account that needed to be reset wasn't hers, like she'd said, but someone else. So I modify the ticket appropriately and send it on.
Please, please use the brains you allegedly have to be working here.
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