On Saturday (when we were swamped), a woman came up to me, asked if I was store security--since when does store security wear an apron? I pointed her to the guard at the door and the manager--and showed me a photo from a different store.
Apparently earlier that day, the guy in the photo had come through one of our self-checkouts with over $100 worth of seafood and walked out. He's been hitting other stores as well; the photo I was shown was from one of the larger stores that actually has people watching the cameras.
He had slid a card, but neglected to hit "Finish and Pay" (whether it was an actual payment card or just his Fish-of-the-Month membership I don't know).
A swiped payment card will stay in the system for about 30 seconds if you don't complete the process on the register (some customers in a rush will slide a card and walk off), so if an attendant sees it soon enough the payment can still be completed. On the flip side, if whoever's watching selfscan doesn't know this a paid order can be turned into a walkoff, which I'm sure has happened.
So we know who he is, but still don't have any real security; I'm not about to confront a known shoplifter.
Apparently earlier that day, the guy in the photo had come through one of our self-checkouts with over $100 worth of seafood and walked out. He's been hitting other stores as well; the photo I was shown was from one of the larger stores that actually has people watching the cameras.
He had slid a card, but neglected to hit "Finish and Pay" (whether it was an actual payment card or just his Fish-of-the-Month membership I don't know).
A swiped payment card will stay in the system for about 30 seconds if you don't complete the process on the register (some customers in a rush will slide a card and walk off), so if an attendant sees it soon enough the payment can still be completed. On the flip side, if whoever's watching selfscan doesn't know this a paid order can be turned into a walkoff, which I'm sure has happened.
So we know who he is, but still don't have any real security; I'm not about to confront a known shoplifter.
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