We have a very frequent customer ... I'll call her Lucille. I believe that Lucille, who appears to be middle-aged, has some issues ... special needs ... call them what you will. She seems to come in for the company as much as the ever-increasing number of "sampler goodies" we set out; she will also chat happily with any staff member who can't get away fast enough. Problem is, she will not, of her own volition, STOP chatting; staff members often have to resort to, "Ok, Lucille, I've got to get back to work now! Have a good day!" She always takes it well, gathers up whatever shopping bags she might have, and departs.
So one day last week she's in as usual and helping herself to some samples (as usual) and I ask her if she wants anything (e.g. do you want to BUY anything ...) She says she has no money, so I leave her to enjoy the samples in peace.
Suddenly in walks a member of the mall security staff, along with what appears to be the iceberg that sank the Titanic, in the uniform of a city cop. I mean, this guy was ginormous. He wouldn't have to rough up a bad guy; he could just pick the miscreant up by the scruff of the neck and cart him off.
They walk quietly up to Lucille and I hear only a small part of the conversation, but it sounds ominous: "... fit the description ..." and "... if you have ID ...." The three of them walk out of the shop to some benches in the mall hallway. Business at our place immediately grinds to a halt as staff and patrons gawk at the scene. The staff can't figure out WTF is going on; "Lucille" has NEVER been a problem and we can't imagine her actually in trouble. She is digging madly through her purse for her ID.
"I wonder if I should go out and ask if everything's OK," one coworker hisses. I'm not sure why she's whispering; they're far enough away that she'd have to shout for them to hear her. Not to say I didn't mumble a bit myself ...
A couple of us tell her that, as none of us are family, Power of Attorney, or "Lucille's" lawyer, the cop will likely just tell us, politely, to get lost. Or pick us up by the scruff of the neck and cart us off.
Thankfully, it turned out to be nothing to do with "Lucille." They were looking for a missing person and that is whose description she fit. Once she produced her ID that ended it.
She happily trotted back into the shop. She didn't appear particularly shaken up -- more excited at this interesting break in her routine -- but we gave her a free tea anyway.
So one day last week she's in as usual and helping herself to some samples (as usual) and I ask her if she wants anything (e.g. do you want to BUY anything ...) She says she has no money, so I leave her to enjoy the samples in peace.
Suddenly in walks a member of the mall security staff, along with what appears to be the iceberg that sank the Titanic, in the uniform of a city cop. I mean, this guy was ginormous. He wouldn't have to rough up a bad guy; he could just pick the miscreant up by the scruff of the neck and cart him off.
They walk quietly up to Lucille and I hear only a small part of the conversation, but it sounds ominous: "... fit the description ..." and "... if you have ID ...." The three of them walk out of the shop to some benches in the mall hallway. Business at our place immediately grinds to a halt as staff and patrons gawk at the scene. The staff can't figure out WTF is going on; "Lucille" has NEVER been a problem and we can't imagine her actually in trouble. She is digging madly through her purse for her ID.
"I wonder if I should go out and ask if everything's OK," one coworker hisses. I'm not sure why she's whispering; they're far enough away that she'd have to shout for them to hear her. Not to say I didn't mumble a bit myself ...
A couple of us tell her that, as none of us are family, Power of Attorney, or "Lucille's" lawyer, the cop will likely just tell us, politely, to get lost. Or pick us up by the scruff of the neck and cart us off.
Thankfully, it turned out to be nothing to do with "Lucille." They were looking for a missing person and that is whose description she fit. Once she produced her ID that ended it.
She happily trotted back into the shop. She didn't appear particularly shaken up -- more excited at this interesting break in her routine -- but we gave her a free tea anyway.
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