I am putting this here but it could really go into COC BUT the people in question are not really my co-workers per se.
Tonight I took a delivery to our only gated community. AND the customer even gave the gate code when ordering.
Now this nice community only has 12 residences -- 2 groups of 4 townhouses and 2 groups of 2 townhouses. One of the 2's and both 4's have the same address BUT have an individual unit number say 123-1 XYZ Circle and the addresses are all odd. The above are also on one side of the loop. The other set of 2 is just on the other side of the loop and those 2 units have even addresses. The loop is maybe 2 short blocks long total from beginning to end and there is NOT anything blocking the view. In fact I watched this little community being built 9 years ago as I delivered large orders to the construction crews when I still worked lunch shifts
As I arrive at the address given on the ticket I notice that a unit number is NOT present. The address is 123 XYZ Circle. Needing a proper unit number I give the customer a call. I tried to verify the address BUT he says NO I am at 122 XYZ Circle and to come into the open garage.
OK no problem there. I go around the short end of the loop and pull up into the driveway where the customer meets me. He then explains WHY he gave the wrong address.
<Pausing a moment> I have been doing delivery now for 10 years and it takes a LOT to surprise or amaze me and make my brain kick into BSOD/reboot mode. His explanation did just that.
He told me that since his particular unit was built about a year or 2 after the others (7 years ago) MOST GPS's/GPS systems/programs will NOT correctly indicate where his unit is located and drivers that use GPS seem to get LOST and can not find his house.
NOW think about that for a moment... 12 residences 4 different address blocks with addresses/unit numbers ALL CLEARLY MARKED ON THE HOUSES (well lit and VERY visible) and a delivery driver can not seem to find an address.
Folks this is some of todays delivery drivers (not all by a long shot).......
Now I am not a Luddite by any stretch of the imagination BUT this is WHY when I train new drivers I always tell them:
GPS is fine and a great learning tool BUT do NOT become dependent on it for EVERYTHING. There will be times when a GPS is useless like road construction, football games, area events, etc. Learn to USE YOUR BRAIN and learn our deliver area.
Apparently this customer has had this type of situation happen numerous times in the past. I know for a fact that I have delivered to this person more than once and NEVER had a problem finding his house.
Tonight I took a delivery to our only gated community. AND the customer even gave the gate code when ordering.
Now this nice community only has 12 residences -- 2 groups of 4 townhouses and 2 groups of 2 townhouses. One of the 2's and both 4's have the same address BUT have an individual unit number say 123-1 XYZ Circle and the addresses are all odd. The above are also on one side of the loop. The other set of 2 is just on the other side of the loop and those 2 units have even addresses. The loop is maybe 2 short blocks long total from beginning to end and there is NOT anything blocking the view. In fact I watched this little community being built 9 years ago as I delivered large orders to the construction crews when I still worked lunch shifts
As I arrive at the address given on the ticket I notice that a unit number is NOT present. The address is 123 XYZ Circle. Needing a proper unit number I give the customer a call. I tried to verify the address BUT he says NO I am at 122 XYZ Circle and to come into the open garage.
OK no problem there. I go around the short end of the loop and pull up into the driveway where the customer meets me. He then explains WHY he gave the wrong address.
<Pausing a moment> I have been doing delivery now for 10 years and it takes a LOT to surprise or amaze me and make my brain kick into BSOD/reboot mode. His explanation did just that.
He told me that since his particular unit was built about a year or 2 after the others (7 years ago) MOST GPS's/GPS systems/programs will NOT correctly indicate where his unit is located and drivers that use GPS seem to get LOST and can not find his house.
NOW think about that for a moment... 12 residences 4 different address blocks with addresses/unit numbers ALL CLEARLY MARKED ON THE HOUSES (well lit and VERY visible) and a delivery driver can not seem to find an address.
Folks this is some of todays delivery drivers (not all by a long shot).......
Now I am not a Luddite by any stretch of the imagination BUT this is WHY when I train new drivers I always tell them:
GPS is fine and a great learning tool BUT do NOT become dependent on it for EVERYTHING. There will be times when a GPS is useless like road construction, football games, area events, etc. Learn to USE YOUR BRAIN and learn our deliver area.
Apparently this customer has had this type of situation happen numerous times in the past. I know for a fact that I have delivered to this person more than once and NEVER had a problem finding his house.
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