We just got a new VP, who noticing high call volume for the call center when we have training for some reps scheduled decided, rather than schedule extra reps to compensate for the lack of reps and give them OT. He has decided that all training will not be scheduled on a work day but one of your days off.
For example, we have a 8 hour training class for Tier 2 since were removing Tier 2. Rather than schedule extra reps they force it on our day off. Granted its OT, but I dislike mandatory OT unless its on a day I already plan on working. Now were also not getting another day off to compensate is that legal?
For example, we have a 8 hour training class for Tier 2 since were removing Tier 2. Rather than schedule extra reps they force it on our day off. Granted its OT, but I dislike mandatory OT unless its on a day I already plan on working. Now were also not getting another day off to compensate is that legal?
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