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Yep, technically today is my one week anniversary in my new position in IT. It's going great, if boring right now. Just yesterday I got my badge so now I can get into the office and our IT room plus I got access to our asset management website. Now I'm just waiting for the most important parts, blanket administrative rights and access to our remote software installation tool. *sigh* At least this job ias about 1% of the stress that my last job had.
We have this project, every laptop needs to be upgraded to a new laptop. I came onto the team in the last week for the project. We had about a dozen executives who hadn't upgraded their laptops yet. We need them to drop off their laptops for a few hours so we can transfer all of the data (well, what we can) into the new one, Outlook PST files, My Documents, install programs that they had installed, etc (this usually takes 4-6 hours, sometimes less).
You'd think people would be happy getting a brand new, up to date, laptop? If it was me, I would be first in line. Nope. These people must have them surgically attached to them. I sent out an email to the stragglers last week telling them it had to be completed by COB (close of business, meaning 5PM) on Wed and they needed to set up an appointment. Some people responded early Monday. Cool, 3 out of the way and these people are responsible. Monday comes and I send out another email to the people who hadn't had theirs done yet or made an appointment. All but two responded. OK, so we're almost done this.
The last two. One said he cannot go without his laptop.
I tell him this is mandaded by corporate and it needs to be done by COB (5PM) on Wed and that we'll need 4-6 hours to transfer his data over to the new laptop. He asked if he could have an "extension" so he could drop off his laptop when he was out of the office on Friday. I said no, it needs to be done by Wed and we had already had an extension due to the headcount issue. He gives in and agrees to drop off his laptop at 2PM on Wed. Gee, thanx. Make it so you KNOW we cannot get it done before the deadline. He then goes to say how it is such an inconvenience to him and so on.
The last person hasn't responded to any of my emails (but I do have read receipts from him). I think today's nasty gram will have his supervisor carbon-copied on his email.
We have this project, every laptop needs to be upgraded to a new laptop. I came onto the team in the last week for the project. We had about a dozen executives who hadn't upgraded their laptops yet. We need them to drop off their laptops for a few hours so we can transfer all of the data (well, what we can) into the new one, Outlook PST files, My Documents, install programs that they had installed, etc (this usually takes 4-6 hours, sometimes less).
You'd think people would be happy getting a brand new, up to date, laptop? If it was me, I would be first in line. Nope. These people must have them surgically attached to them. I sent out an email to the stragglers last week telling them it had to be completed by COB (close of business, meaning 5PM) on Wed and they needed to set up an appointment. Some people responded early Monday. Cool, 3 out of the way and these people are responsible. Monday comes and I send out another email to the people who hadn't had theirs done yet or made an appointment. All but two responded. OK, so we're almost done this.
The last two. One said he cannot go without his laptop.
I tell him this is mandaded by corporate and it needs to be done by COB (5PM) on Wed and that we'll need 4-6 hours to transfer his data over to the new laptop. He asked if he could have an "extension" so he could drop off his laptop when he was out of the office on Friday. I said no, it needs to be done by Wed and we had already had an extension due to the headcount issue. He gives in and agrees to drop off his laptop at 2PM on Wed. Gee, thanx. Make it so you KNOW we cannot get it done before the deadline. He then goes to say how it is such an inconvenience to him and so on.The last person hasn't responded to any of my emails (but I do have read receipts from him). I think today's nasty gram will have his supervisor carbon-copied on his email.
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