Yesterday, a customer came for an item that she reserved but it was sold to another customer since the item had no name on it and it was the last one. It turned out that my service desk coworker found the item at one of the checkouts and put it at the desk.
I looked around the front end where it would possibly be but came up empty handed and I eventually had to admit defeat. I did apologize for what happened and the customer understood that it wasn't my fault and that I did what I could.
I looked around the front end where it would possibly be but came up empty handed and I eventually had to admit defeat. I did apologize for what happened and the customer understood that it wasn't my fault and that I did what I could.
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